What are the responsibilities and job description for the HR Assistant position at Experis?
One of our top beauty companies is looking for an HR Assistant to provide support to employees regarding payroll, leave of absence (LOA), and benefits information.
HR Assistant
2202 North Westshore Boulevard, Tampa, FL
6 Months with Possibility of Extn
Pay Rate: $23.06/hr
Must Have
Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc
HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
Case Management Experience: Use of case management software and call management software preferred. They use ServiceNow for Case Management.
Microsoft Outlook/Teams/Excel experience.
Answer and field all types of calls that come in - provide assistance and/or direction.
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
HR Assistant
2202 North Westshore Boulevard, Tampa, FL
6 Months with Possibility of Extn
Pay Rate: $23.06/hr
Must Have
- Fluency in Spanish
- AA degree
- Success Factors experience helpful. (Not Required)
- Manager would like this person to have ServiceNow experience along with payroll inquiry resolution. They dont need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions. Being able to answer payroll inquiries is a must.
Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc
HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
Case Management Experience: Use of case management software and call management software preferred. They use ServiceNow for Case Management.
Microsoft Outlook/Teams/Excel experience.
Answer and field all types of calls that come in - provide assistance and/or direction.
- Payroll Support
- Closely partner with Payroll team as it relates to inquiries
- Field employee and HR payroll questions to properly direct them to the right resolution
- Provide One HR expertise and support to the HR community and employees
- Tuition Reimbursement processing
- Employee Verifications
- Policy Questions & Compliance and Policy Acknowledgements
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Salary : $23