What are the responsibilities and job description for the Audio Visual Technician position at Experis?
Our client, a leader in the technology and communications industry, is seeking an Audio Visual Technician to join their team. As an Audio Visual Technician, you will be part of the Technical Support Department supporting the Video Conferencing and AV Services team. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: Audio Visual Technician
Location: Neenah, WI
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: Audio Visual Technician
Location: Neenah, WI
What's the Job?
- Provide Level 1 technical support to customer end users for video conferencing and AV systems.
- Support customer end users with user training for self-scheduling conferences and support scheduling and launching video calls.
- Open incident tickets for incidents and maintain customer incident management and CMDB systems.
- Provide onsite support for video MACD requests, including installing and removing video equipment as needed.
- Report and update on issues with Poly video conferencing products and support resolution of non-Poly related issues.
- Associate degree or equivalent experience preferred.
- At least 2 years of experience supporting Audio-Visual and/or IT systems, including familiarity with Poly products and third-party video conferencing devices.
- Knowledge of H.320, H.323, and SIP protocols, with experience troubleshooting these protocols.
- Experience with installing and troubleshooting video conferencing devices such as Poly, Cisco, Logitech, or DTEN.
- Strong organizational skills, attention to detail, and the ability to work independently with minimal supervision.
- Opportunity to work with cutting-edge video conferencing technology.
- Engage in a dynamic and supportive team environment.
- Develop your technical skills and advance your career in AV support.
- Be part of a company that values diversity and inclusion.
- Competitive pay rate and consistent work schedule.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.