District Manager-Car Wash

DISTRICT MANAGER

ROLE:

The District Manager is responsible for all aspects of the operations of the sites including ensuring management is trained, Grand Openings are successful, site-level marketing is implemented properly, sites are well-maintained, and all locations are hitting KPI goals. The District Manager reports directly to the Director of Operations and is the primary bridge between the corporate office and the site-level teams.

RESPONSIBILITIES:

• Team Development: Coach and develop General Managers to ensure the right people are in place and processes are executed with excellence at each site.

• Operational Excellence: Maintain a continuous presence at the sites to observe, coach, and set expectations. Ensure that sites are well-maintained, and equipment is functioning properly to deliver a consistent, high-quality customer experience.

• Customer Experience: Implement and uphold company brand standards, ensuring an exceptional customer experience and engagement at all locations.

• Financial Performance: Drive store profitability by training General Managers on P&L management and ensuring KPI goals are met.

• Market Insight: Understand the local market and competitive landscape to inform decision-making and share insights with the Director of Operations.

• Communication and Relationships: Function as the conduit between the corporate office and site level teams, ensuring timely and effective communication. Build and maintain professional relationships within the community.

• Change Management: Lead the implementation and change for new initiatives, ensuring alignment and sustainability.

• Crisis Management: Resolve customer and vendor complaints efficiently, and handle crisis situations with speed and sensitivity.

• Role Model: Demonstrate Company’s Core Values and Brand Ambassadorship to associates, customers, and communities. Provide overall direction and support for the team, monitor individual performance, and participate in hiring decisions

REQUIRED SKILLS/ABILITIES:

• Communicate effectively both verbally and in writing.

• Analyze information and effectively propose solutions.

• Ability to build and develop strong teams and individuals.

• Advanced consultative and facilitation skills.

• High degree of professionalism and confidentiality.

• Understanding of P&L reports, budgets, and basic financial evaluation skills.

• Ability to work in a fast-paced, team environment with shifting priorities and timelines.

• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.

• Work collaboratively with cross-functional teams.

PHYSICAL/WORKING CONDITIONS:

• Perform physical activities requiring considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling tools/materials.

• Ability to lift up to 50 lbs.

• Ability to see details at close range.

• Work in all types of weather conditions and can work a flexible schedule, including some evenings, weekends, and holidays.

BENEFITS:

• Competitive base salary plus annual bonus compensation package

• Excellent comprehensive health coverage, including medical, dental, and vision, as well as ancillary benefits

• 401K with contribution match

• 3 weeks paid vacation

• General holiday schedule

• Company laptop

• Branded company gear and free car washes