Concierge

Facility: Azure Shores Rehabilitation

Position: Concierge

Location: Miami, FL

Shift: 1st & 2nd Shift (11:00 AM – 7:00 PM)

Salary: $18–$20/hour

Position Overview

Azure Shores Rehabilitation is seeking a friendly, detail-oriented Concierge to join our team. In this role, you will serve as a key point of contact for residents, families, and staff—ensuring a smooth and welcoming experience from admission through discharge.

Key Responsibilities

• Coordinate with the Admissions Department and nursing staff to prepare for incoming residents, ensuring all necessary equipment is ready (bed, mattress, oxygen, etc.)
• Prepare resident rooms prior to admission:
• Confirm belongings from previous residents have been removed
• Ensure terminal cleaning is completed
• Verify bed setup, lighting, call bell, and TV functionality
• Assemble welcome baskets for new residents (when applicable)
• Greet and escort new residents from the lobby to their rooms
• Provide emotional support and engage with residents and their families
• Respond to call bells and assist residents or communicate needs to appropriate staff
• Handle and escalate resident concerns through the grievance process
• Build strong relationships with residents, families, and team members
• Attend in-service trainings, staff meetings, and Resident Council meetings
• Provide facility tours when admissions staff are unavailable
• Assist with room changes (Short-Term Rehab to Long-Term Care transitions)
• Complete concierge follow-up forms within 48 hours of admission and prior to discharge
• Send daily progress reports to administrative staff
• Coordinate with laundry services for resident belongings upon readmission
  
  

Requirements

• High School Diploma or GED required
• Strong communication skills (verbal and written)
• Ability to make independent decisions and problem-solve effectively
• Detail-oriented with strong organizational skills
• Comfortable working with elderly populations
• Computer proficiency (Microsoft Office, Windows, Excel)
• Ability to read, write, and understand English
  
  
  

Preferred:

• Prior nursing home or healthcare experience
  
  
  

Qualifications

• At least 1 year of relevant experience preferred
• Outgoing personality with excellent customer service skills
• Compassionate, patient, and team-oriented
  
  
  

Benefits

• Comprehensive Medical & Dental Coverage
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Programs
• Supportive, team-oriented work environment
• Company perks and employee discounts
  
  
  

Apply today to join a team dedicated to providing exceptional care and creating a welcoming environment for our residents and their families.