What are the responsibilities and job description for the Operations Manager position at Evlo AI?
About The Role
The role owns the operational backbone of a fast-growing technology organization: designing, running, and continuously improving the processes, systems, and cross-functional workflows that keep engineering, product, and go-to-market teams moving in sync.
The Operations Manager works closely with department leads to translate business priorities into executable plans — building dashboards, eliminating bottlenecks, and driving initiatives from kickoff to measurable outcomes across cloud-based tools and data-driven environments.
Key Responsibilities
The role owns the operational backbone of a fast-growing technology organization: designing, running, and continuously improving the processes, systems, and cross-functional workflows that keep engineering, product, and go-to-market teams moving in sync.
The Operations Manager works closely with department leads to translate business priorities into executable plans — building dashboards, eliminating bottlenecks, and driving initiatives from kickoff to measurable outcomes across cloud-based tools and data-driven environments.
Key Responsibilities
- Own and optimize core operational workflows — capacity planning, cross-team dependencies, and internal requests — using tools like Asana, Jira, Notion, and Airtable
- Build and maintain operational dashboards and reporting in Looker, Tableau, or Google Sheets to track KPIs like cycle time, utilization, and process SLAs
- Drive cross-functional projects end-to-end: define scope, manage timelines and owners, run standups, and remove blockers until delivery
- Design and document standard operating procedures, playbooks, and onboarding materials that scale with headcount growth
- Partner with finance and people ops on budget tracking, headcount planning, and vendor procurement and renewals
- Identify automation opportunities and partner with engineering to implement them via tools like Zapier, Workato, or internal scripts
- Prepare weekly and monthly operating reviews for leadership, surfacing risks, tradeoffs, and data-backed recommendations
- 4-7 years of operations, program management, or business operations experience, ideally at a high-growth technology company
- Advanced analytical skills; fluent in SQL or comfortable building complex analyses in Sheets/Excel and BI tools
- Demonstrated success managing multiple concurrent cross-functional projects with tight deadlines
- Experience with project management and documentation tooling (Jira, Asana, Notion, Confluence)
- Strong written communication — able to distill ambiguity into crisp plans, docs, and executive summaries
- Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience
- Bonus: Experience with OKR planning cycles, SaaS metrics (ARR, NRR, churn), business intelligence tools like Looker, or workflow automation platforms