What are the responsibilities and job description for the Manager of Patient Experience position at Everly Talent?
A healthcare organization in Queens is seeking a Manager of Patient Experience to lead patient experience initiatives across a multi site hospital system. This is an excellent opportunity to make a meaningful impact on patient satisfaction while partnering with executive and clinical leaders to shape a culture of service excellence.
The Manager of Patient Experience will be responsible for:
Requirements:
The Manager of Patient Experience will be responsible for:
- Lead and supervise a team of Patient Experience Specialists across multiple sites
- Oversee patient satisfaction programs, service recovery, and grievance resolution
- Analyze HCAHPS and patient experience data to identify trends and drive improvement initiatives
- Partner with clinical and operational leaders to strengthen person centered care practices
- Support Planetree and Age Friendly Health System initiatives while promoting a culture of exceptional patient care
Requirements:
- Bachelor's degree in Healthcare Administration, Nursing, Public Health, or a related field (Master's preferred)
- 5 years of patient experience, patient advocacy, healthcare operations, or related leadership experience within a hospital
- Experience with HCAHPS and patient satisfaction performance improvement initiatives
- Familiarity with Planetree principles and person centered care models required
Salary : $85,000 - $95,000