D365 POS Administrator

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Title: D365 POS Administrator (D365 POS & PowerApps)
Department: IT (Information Technology)
Location: Evergreen Goodwill Admin Bldg
(Hybrid Schedule - 3 Days/Week in Office)
Reports To: Business Applications Manager
Supervises: N/A
FLSA Status: Salaried Exempt
Salary Range: $90,000 - $100,000 - annually

About the Position

The D365 POS Administrator is responsible for engineering, developing, and supporting retail technology solutions across EGNW's 23 retail locations. This role combines deep technical expertise in Microsoft Dynamics 365 Commerce/POS systems with PowerApps development capabilities to create innovative retail workflows and automation solutions. The engineer will serve as both a technical problem-solver for complex retail system issues and a solutions developer who builds custom applications to enhance retail operations.
This position is critical to advancing EGNW's retail technology capabilities while freeing up strategic IT resources to focus on production automation and digital transformation initiatives.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Retail Systems Engineering & Architecture

• Design, develop, and maintain technical solutions for D365 Commerce and POS systems across all retail locations.
• Engineer integrations between D365 Commerce/POS and other business systems (inventory, finance, reporting).
• Architect scalable solutions for retail operations, including new store rollouts and system expansions.
• Evaluate and implement retail technology improvements and optimizations.
• Lead technical troubleshooting for complex retail system issues.

PowerApps Development & Automation

• Develop custom PowerApps solutions for retail workflows, inventory management, and operational processes.
• Create Power Automate flows to streamline retail operations and reduce manual processes.
• Build mobile applications for retail staff using PowerApps and Power Platform.
• Design and implement retail dashboards and reporting solutions using Power BI.
• Integrate PowerApps solutions with D365 systems and external APIs.

System Administration & Support

• Provide advanced technical support for D365 Commerce and POS systems.
• Configure and customize retail system functionality to meet business requirements.
• Manage system updates, patches, and configuration changes.
• Monitor system performance and implement proactive maintenance solutions.
• Maintain technical documentation and system architecture diagrams.

User Experience & Training

• Work with retail staff to understand workflow challenges and develop technical solutions.
• Create user-friendly interfaces and applications that improve retail efficiency.
• Provide technical training and documentation for custom-built solutions.
• Support user acceptance testing for new retail applications and system changes.

Project Leadership

• Lead retail technology projects including system implementations, upgrades, and custom development initiatives.
• Collaborate with Business Application Manager on strategic retail system roadmap.
• Coordinate with external vendors and consultants on complex retail technology projects.
• Support new store openings with technical setup and system configurations.

Position Requirements (Qualifications under the Americans with Disabilities Act)
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical field, or equivalent work experience.

Experience

• 4 years of experience in software development, systems engineering, or technical consulting.
• Hands-on experience with Microsoft Power Platform (PowerApps, Power Automate, Power BI).
• Experience with Microsoft Dynamics 365 Commerce, POS systems, or similar retail management platforms preferred.
• Proven track record developing custom business applications and automation solutions.
• Experience with retail operations, point-of-sale systems, and inventory management workflows.
• API integration and database development experience.

Technical Skills

• Power Platform Expertise: Advanced PowerApps development, Power Automate, Power BI, and dataverse
• Programming Languages: Proficiency in JavaScript, C#, SQL, or similar languages
• D365 Knowledge: Understanding of D365 Commerce/POS architecture and configuration
• Integration Skills: REST APIs, web services, and system integration patterns
• Database Skills: SQL Server, data modeling, and database design principles
• Development Tools: Visual Studio, Git, Azure DevOps, or similar development environments

Core Competencies

• Strong analytical and problem-solving skills with ability to engineer creative technical solutions.
• Excellent communication skills with ability to translate business requirements into technical solutions.
• Project management capabilities and experience leading technical initiatives.
• User-centered design mindset with focus on creating intuitive, efficient applications.
• Ability to work independently and manage multiple development projects simultaneously.
• Strong troubleshooting skills for complex technical issues.
• Understanding of retail operations, inventory management, and point-of-sale processes.

Physical Abilities

• While performing the duties of this job, the employee will be required to sit for periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 50 pounds, and operate computer systems.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasional travel to retail locations for system deployment and user training.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.

Work Environment

• Exposure to computer screens.
• The noise level in the work environment is usually moderate.
• Required hybrid work schedule, at least 3 days/week in office.
• Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
• Occasional visits to retail store environments for system testing and deployment.

Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid Vacation, (9) Holiday and Sick Time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee Discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

A health plan that includes medical, dental, vision and prescription coverage

100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

Flexible Spending Accounts (FSA) Plan

Roth and 403(b) Retirement Savings Plan program

Paid vacation, (9) holiday and sick time

Limited paid time off for Jury Duty and Bereavement Leave

Employee discounts

Employee referral bonus

Employee Assistance Program (EAP)

Mentorship Program

Career Advancement Opportunities

Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.

Salary : $90,000 - $100,000