What are the responsibilities and job description for the Outlet Manager position at Evergreen Goodwill of Northwest Washington?
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Outlet Manager
Department: Outlet
FLSA Status: Exempt
Reports to: Sr. Director of Logistics, Warehouse and Post Retail Strategy
Supervises: Outlet Assistant Manager
About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.
About The Position
The Outlet Manager is responsible for leading the outlet facility team in the daily operations, personnel management, financial reporting, receiving & shipping, processing, storage, shipping, record keeping, recycling and safety regulations directly related to a store.
Pay Rate: $65,000-75,000/year DOE
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Experience
While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds and to operate computer systems. Developed fine motor control (grasp, handle, manipulate objects with fingers; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; standing for long periods of time; Able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Extended standing on hard surfaces; ability to operate heavy machinery is a safe and responsible manner. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities
Warehouse environment, temperature varies, loud noises, occasional crowds. Exposure to dust. Must be able to work a flexible schedule.
__________________________________________________________________________
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Outlet Manager
Department: Outlet
FLSA Status: Exempt
Reports to: Sr. Director of Logistics, Warehouse and Post Retail Strategy
Supervises: Outlet Assistant Manager
About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.
About The Position
The Outlet Manager is responsible for leading the outlet facility team in the daily operations, personnel management, financial reporting, receiving & shipping, processing, storage, shipping, record keeping, recycling and safety regulations directly related to a store.
Pay Rate: $65,000-75,000/year DOE
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
- Ensure all warehouse and storage processes meet daily requirements.
- Ensures product flow and service are maintained daily, determines work procedures, prepares work schedules and expedites workflow.
- Manages warehouse, salvage, operations and facility budget
- Select, train, and direct the activities of employees setting expectations to provide an efficient, congenial, cost effective work force. Promotes productivity by following up with employees on work results.
- Plans and implements warehouse and storage layout according to raw and salvage inventory and supplies needed.
- Works effectively and communicates with other Goodwill departments as needed.
- Maintains equipment according to recommended procedures and policies.
- Schedules and maintains periodic inventories.
- Prepare reports by collecting, documenting and summarizing information.
- Complete projects by planning, organizing and monitoring assignments.
- Holds regular departmental meetings.
- Ensures Goodwill Industries International (GII) compliance and updates.
- Must be cross trained in all areas of the Outlet retail operations.
- Ensure the maintenance of all mechanical equipment according to recommended procedures.
- Works in tandem with Sr. Director of Logistics, Warehouse and Post Retail Strategy quality service to all stores and donation sites.
- Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
- Perform any other duties as assigned.
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Experience
- High school diploma or GED, college degree preferred.
- Minimum 3 years’ experience leading teams in warehouse environment.
- Strong knowledge of production and warehouse facilities.
- Experience with basic accounting practices and bookkeeping
- Strong communication skills, verbal, and written
- Customer Service skills
- Evergreen Goodwill Forklift Certification within six months of hire date.
- Must have current WA State driver’s license and insurance.
- Proficiency with Microsoft Word, Excel, and Outlook and Teams.
- Ability to learn new technology and software as related to the job.
While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds and to operate computer systems. Developed fine motor control (grasp, handle, manipulate objects with fingers; frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; standing for long periods of time; Able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Extended standing on hard surfaces; ability to operate heavy machinery is a safe and responsible manner. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities
- Leadership and coaching skills
- Organizing, sorting, categorizing, counting, adding, subtracting
- Problem solving
- Analyzing and interpreting data
- Prioritization
- Attention to detail
- Time management and multi-tasking
Warehouse environment, temperature varies, loud noises, occasional crowds. Exposure to dust. Must be able to work a flexible schedule.
__________________________________________________________________________
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
- A health plan that includes medical, dental, vision and prescription coverage
- 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
- Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
- Flexible Spending Accounts (FSA) Plan
- Roth and 403(b) Retirement Savings Plan program
- Paid vacation, (9) holiday and sick time
- Limited paid time off for Jury Duty and Bereavement Leave
- Employee discounts
- Employee referral bonus
- Employee Assistance Program (EAP)
- Mentorship Program
- Career Advancement Opportunities
- Paid Job Training
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Salary : $65,000 - $75,000