Senior Accounts Receivable Specialist

Position Title: Senior Accounts Receivable Specialist
Department: Finance 
Reports To: AR Manager

Position Summary

The Senior Accounts Receivable (AR) Specialist is responsible for executing day-to-day AR operations, including cash application, collections, and customer account reconciliation. This role plays a critical part in ensuring accurate financial records and driving timely cash collection.

The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment with a strong focus on managing a defined portfolio of customer accounts, resolving discrepancies, and maintaining strong customer relationships to support effective collections and overall working capital improvement.

Key Responsibilities

Invoicing & Billing

• Prepare and issue accurate customer account statements and credit memos.
• Verify pricing, quantities, and billing terms in alignment with customer agreements and company policies.
• Ensure timely billing to support accurate revenue recognition and cash collection.

Cash Application

• Apply customer payments (ACH, wire, check, credit card) accurately and timely.
• Investigate and resolve unapplied cash, short payments, and overpayments.
• Reconcile daily cash receipts to bank activity and identify discrepancies.

Collections & Customer Relationship Management

• Own and actively manage a defined portfolio of customer accounts.
• Perform outbound collection efforts on past-due balances to drive timely payment.
• Build and maintain strong relationships with customers to facilitate efficient issue resolution and consistent payment behavior.
• Communicate with customers via phone and email to resolve outstanding invoices, discrepancies, and payment delays.
• Maintain detailed documentation of collection activities and follow-ups.
• Escalate high-risk or delinquent accounts to the AR Manager as needed.

Customer Account Maintenance

• Set up and maintain accurate customer account records in the ERP system.
• Ensure customer data, billing terms, and contact information are current and complete.
• Respond to customer inquiries regarding invoices, statements, and account status.

Account Reconciliation & Issue Resolution

• Reconcile customer accounts and investigate discrepancies, including billing errors, deductions, and payment variances.
• Partner with internal teams (Sales, Customer Service, Operations) to resolve disputes and improve collection outcomes.
• Support resolution of chargebacks, short pays, and customer deductions.

Reporting & Month-End Support

• Assist with AR aging analysis and collection reporting.
• Support month-end close activities, including AR reconciliations and supporting schedules.
• Provide documentation and support for internal and external audits.

Process Improvement

• Identify opportunities to improve AR processes, accuracy, and efficiency.
• Assist with system updates, testing, and documentation of AR procedures.
• Support initiatives to reduce unapplied cash and improve overall AR aging.
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Qualifications

Required Experience

• High school diploma required; associate’s or bachelor’s degree preferred.
• 3 years of accounts receivable, billing, or collections experience.
• Experience working with ERP systems.
• Strong understanding of AR processes, billing, and cash application.
• Proficiency in Microsoft Excel.

Preferred Experience

• Experience in distribution, manufacturing, or product-based environments.
• Experience with NetSuite or similar ERP systems.
• Experience handling high-volume transactions and complex customer accounts.

Skills & Competencies

• Strong attention to detail and accuracy.
• Proactive and results-oriented approach to collections.
• Ability to build and maintain strong customer relationships.
• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with a willingness to take ownership.
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Work Environment

• Onsite or hybrid work environment depending on company needs.
• Ability to work extended hours during peak periods (e.g., month-end close).

Location

Carteret, NJ

Please Note

All offers are contingent upon the successful results of a pre-employment drug screen and a criminal background check.