What are the responsibilities and job description for the Client Service Representative position at ESS Education?
Client Engagement Representative
Do you want to be a part of something BIG? Do you have a passion for education? Do you want to impact the lives of students? As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 school district positions including substitute teachers, paraprofessionals, and other school support staff. Over the last 22 years, we have innovated education staffing to provide dynamic solutions to school districts and professional opportunities to passionate educators. Our team serves over 5 million students with a pool of 85,000 substitute and permanent employees throughout 34 states. Internally, the ESS team is comprised of 650 individuals with a passion for education working together to ensure our 900 partner districts experience valuable education every day.
At ESS our motto is, "Every day counts!" We take opportunities every day to grow and better our company as well as our employees.
OVERVIEW:, a leader in Educational Management Services, is currently seeking a Client Service Representatives in our New Jersey call center! The successful candidate will be responsible for providing exceptional service, telephone and email support to our partnering school districts. The rapid growth and expansion of our business is causing a need for a new generation of Client Service Representatives to provide world-class services to our clients.
SCHEDULE:
Our Client Service department is open Monday-Thursday 6:00AM-6:00PM and Friday 6:00AM-5:00PM. Full-time Shifts are available for Monday-Friday, 6:00 AM - 2:30 PM. This is an in office position with the option to work from home on Friday's.
LOCATION: 3 Executive Campus, Suite 430 Cherry Hill, NJ
ESSENTIAL DUTIES & RESPONSIBILITIES
- Acting as a liaison between school district administration and our organization
- Directing and controlling the fulfillment of substitute teacher and paraprofessional assignments
- Updating and manipulating data in willSub®
- Troubleshooting any client issues pertaining to willSub®
- Daily communication with clients to facilitate positive client relations and resolution of client concerns, responding to calls and emails within the designated timeframe
- Working with our substitute automated management system
- Updating and manipulating data
- Building a team environment
- Compiling reports for designated client contacts
QUALIFICATIONS & EXPERIENCE
- A minimum of 1-year customer service experience preferred
- Excellent oral and written communication skills
- Ability to thrive in a fast-paced, rapidly changing environment
- Demonstrate a high level of accuracy in data entry and excel
- Positive attitude and ability to work well within a team environment
- Proficiency in Microsoft Office Word and Excel
- Excellent oral and written communications skills
- Strong interpersonal skills and the ability to work in a team environment
ESS ADVANTAGES:
- Health insurance
- 401(k)
- Nine paid holidays
- Vacation time
- Sick time
- Volunteer time
- Opportunities for growth
PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 25 pounds.
- While performing the duties of this job, the employee regularly stands, walks, sits, uses hands to finger, handle, or feel, reaches with hands and arms, talk or hear.
VISION REQUIREMENTS - Close vision (clear vision at 20 inches or less) to work on the computer.
WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)
Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons, with or without notice. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
INDCORP