Financial Counselor/Registration Clerk

Job Description

JOB SUMMARY:

Under the direction of the Patient Access System Manager, is responsible for the collection and resolution of all self-pay or inadequate insurance accounts. Responsible for the application and maintenance process of patients who receive financial assistance through Ephraim’s Financial Assistance Program. Completely and accurately registers patients for various tests and/or procedures performed at the hospital. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service and Trust).

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

1. Provide services that foster Ephraim McDowell Health’s mission and philosophy through customer services, mutual respect, team work, and continuous improvement.
2. Demonstrate a commitment to the mission and philosophy of quality care and human dignity at the Hospital.
3. Have a complete understanding of all State and Federal programs that offer assistance to patients and families.
4. Assist patients with applying for low income programs.
5. Provide financial screening and make a determination on patients applying for the Financial Assistance Program offered by Ephraim McDowell Health.
6. Respond to patient inquiries concerning status of accounts.
7. Send out collection letters and make collection calls on self pay accounts. Review and process any correspondence received.
8. Set up appropriate payment arrangements.
9. Review accounts and make arrangements for payroll deductions for Associates.
10. Review and process all bankruptcy notifications.
11. Maintain confidentiality in regard to patients protected health information.
12. Screen patients accordingly for clinic charity programs offered. Establish payment contracts. Review accounts for collections & process.
13. Performs the Registration process that includes obtaining and entering all patient demographic and insurance information into the computer system for inpatient, outpatient and emergency room patients.
14. Obtains proper signatures on all documents included in the Registration process.
15. Obtains and reviews provider orders for accuracy and completedness
16. Screens patients for the ability to make payment at the time of service including any deposits or co-payments.
17. Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.
18. Contribute to the effective operations of the Hospital by demonstrating dependability in job performance.
19. Contributes to the achievement of the mission, vision, and values of the Organization.
20. Demonstrates a commitment to incorporating the core concepts of patient family centered care into practice (dignity, respect, information sharing, and participation).
21. Demonstrates a commitment to the development and implementation of shared governance across the Organization.
22. Stays current with any changes/additionas to policy and procedure for the department.
23. Performs other related duties as assigned.

WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT:

Average work station area with normal levels of noise. Minimal physical exertion. Must be able to work with constant interruptions. The task of this job does not involve exposure to blood, body fluids or tissue. Must be able to move or position 25 lbs. independently.

CONTACTS WITH OTHERS:

Contact with Associates, patients, visitors, insurance carriers, physicians offices staff and collection agencies.

EQUIPMENT USED/SPECIAL SKILLS REQUIRED:

Personal terminals, calculators, printers and copier. Excellent communication skills a must. In-depth knowledge of third-party payer benefits required.

Position Type

Full Time - 36 hours per week