Student Services Representative

Position Summary

The Student Services Representative is responsible for processing student applications and communicating with students regarding any missing application information; processing dual enrollment admission applications; processing and evaluating high school transcripts; processing other admissions and financial aid paperwork and any related educational documents; assisting all walk-in individuals; processing telephone calls and emails; data input, imaging of documents, and performing a wide range of clerical responsibilities.

SALARY SCHEDULE PLACEMENT: Range of $39,759 - $57,251 based upon the Alabama Community College System and Shelton State Community College Salary Schedule E3-4 to be determined by the applicant’s years of applicable experience. Applicant acknowledges that if selected for the position that applicant’s placement on the applicable salary schedule will be dependent upon the verified information provided by the applicant in accordance with the applicable work experience verification requirements stated herein.

Essential Duties and Responsibilities

Primary Job Duties and Responsibilities:

• Provide quailty customer service to students and other walk-in traffic
• Answer telephone calls, emails, text messages, chatbot messages, and faxes as assigned
• Process incoming applications, transcripts, test scores, and related documents in Banner and other databases (such as AXIOM and TargetX)
• Assist in various registration and financial aid activities as assigned
• Assist in maintaining central files and records management as assigned
• Process student applications daily
• Communicate missing information or application problems to students
• Assist with enrollment verification
• Assist with processing and evaluating high school transcripts
• Assist with dual enrollment processing as needed
• Assist with processing incoming college transcripts
• Log into the phone system daily
• Work on-site registration, preview night, Shelton State Days, and high school visits as assigned

Secondary Job Duties and Responsibilities:

• Demonstrate the highest standards of confidentiality, ethics, loyalty, honesty, and integrity
• Establish and maintain positive working relationships with other administrative, faculty and staff personnel
• Understand your role as an advocate for our students in the context of our mission, vision, values, and our policies and procedures
• Maintain professional expectations with regards to general office management, institutional processes, organizational skills, and demeanor (time-management, proofreading, independent correspondence, customer service, positive attitude, etc.)
• Use technology effectively for word processing, record-keeping, instructional applications, electronic communication, information, and data management
• Use standard office equipment effectively which may be required to complete your responsibilities. Examples include fax machines, scanners, copiers, and calculators
• Have high regard for the importance and accuracy of data associated with work-related processes
• Demonstrate effective oral and written communication skills to include but not be limited to preparing accurate reports from varied information and communicating job-related topics in interpersonal or presentational settings
• Understand and follow advanced written and verbal instructions to include but not be limited to institutional and departmental policies and procedures, guidelines
• Work well under pressure and with others to meet deadlines and to facilitate the appropriate flow of information across the institution
• Utilize processes that are consistent with expectations associated with our institutional effectiveness efforts
• Regularly engage in professional learning activities and actively seek information about developing trends and ideas
• Demonstrate basic customer service skills to include but not be limited to phone etiquette, assistance with problems, service-related follow-up, and caring attitude and disposition

Other Job Duties and Responsibilities:

• Comply with policies of the Alabama Community College System and College
• Serve on College committees as required
• Participate in professional development, compliance, performance excellence, and training activities as required
• Perform other duties as assigned by supervisor

Qualifications

Required:

• High school diploma or GED
• Clerical work experience
• Proficiency with the Windows operating system and commonly used application software such as Microsoft Office
• Experience providing quality customer serice in a professional setting

Preferred:

• Associate degree from a regionally accredited institution
• Three years' experience in an educational setting
• Experience in working wth educational student information systems
• Knoweldge of Shelton State Community College and the Alabama Community College System

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed online application packet to be considered for this position. Applicants who fail to submit all required information will not be considered. Only applications received during the period of this announcement will be considered.

APPLICATION PROCEDURE: The online submission of a complete packet is the sole responsibility of the applicant. No previous application files will be transferred for consideration of this position. No copies will be given of the application information submitted. Applicants must meet eligibility requirements to work in the U. S. at the time of appointment and must travel at their own expense for all in-person interviews.

APPLICATION REQUIREMENTS: A completed application packet consists of:

• An online Shelton State Community College employment application.
• A cover letter of application specifically detailing and relating the applicant’s education, and experience to the qualifications, duties, and responsibilities of the position.
• A current resume.
• Copies of postsecondary transcript(s) identifying the applicant, institution, and verifying degree(s) earned that demonstrate that the applicant meets the educational requirements for the position. If employed, official transcripts must be received in the Office of Human Resources within thirty (30) days of the employment start date.

IMPORTANT – PLEASE READ CAREFULLY

WORK EXPERIENCE VERIFICATION:

Meeting Minimum Requirements: If the requirements for a position list work experience in a field or area the Applicant must provide written verification(s) of their applicable work experience in order to be hired for the position. Such written verification(s) of work experience must demonstrate that the applicant meets the minimum work experience requirement. Applicants who do not produce this information as indicated will be ineligible for hire and subject to having any offer of employment withdrawn.

Salary Calculation: For all staff positions on all Salary Schedules, the salary amount for the selected applicant is determined by step placement on the applicable schedule. Step placement is dependent upon the following: (a) all work experience in public education in Alabama and (b) all other work experience outside of public education in Alabama that, in the sole judgment of the College, directly relates to the requirements of the position. The applicant selected for the position must provide written verification(s) of this work experience within the time provided herein if such experience is to be considered in determining their initial step place on the Salary Schedule.

Format for Work Experience Verifications: Work experience verifications should be in the form of verification letters from employers and must include complete employment dates, job title(s), job duties, and an indication whether such employment was full-time or part-time, and if part-time, the average number of hours worked each week. The letters should be on official letterhead and contain an authorized personnel signature. The College’s official employment verification form is also acceptable and is available upon request. If an employment verification cannot be obtained due to a legitimate reason, for purposes of meeting minimum requirements an applicant may submit copies of other trustworthy documentation such as appointment letters, contracts, pay stubs, or W-2 forms documenting the term of employment. However, such documentation is generally insufficient for salary calculation purposes if job duties are not self-evident in the documentation.

Deadline for Producing Work Experience Verification: With limited exception, work experience verification documentation must be produced prior to any official offer of employment. Work experience verification from a current employer may, upon request, be delayed until an official offer of employment. Any offer of employment at a salary step greater than zero (0) or made without prior verification of any required work experience, is contingent upon production of this documentation by the applicant within ten (10) days of the offer. It is the applicant’s sole responsibility to provide this verification of work experience. The College is not responsible for any cost associated with such verifications.

EEOC, E-VERIFY, BACKGROUND CHECK STATEMENTS:

Shelton State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Shelton State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Shelton State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Any offer of employment is contingent upon a satisfactory criminal background investigation.

This employer participates in E-Verify.