What are the responsibilities and job description for the Google CCAI/GECX Developer (Development & Migration) position at Enterprise Solutions Inc.?
Hi,
We are seeking a highly skilled Google CCAI and GECX Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, GECX Playbooks, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX is highly preferred.
Role: Google CCAI / GECX Developer (Development & Migration)
Location: Charlotte, NC (Hybrid)
Key Responsibilities
Conversational AI Development
- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
GECX / Generative AI Implementation
- Design and develop Google GECX (GenCX) Playbooks utilizing Large Language Models (LLMs).
- Implement generative AI-powered customer journeys leveraging Gemini and Vertex AI services.
- Build and optimize prompts, grounding strategies, response generation logic, and conversational guardrails.
- Perform prompt engineering, prompt evaluation, and conversation tuning activities.
Thanks,
Vijay