Billing Operations Specialist

Location: Hybrid - Houston, Texas, United States

Posted: April 4, 2025

Job Type: FULL TIME

Req# 3488

Customer Service

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

Billing operations are at the core of financial accuracy, ensuring seamless transactions and a positive customer experience. This role is ideal for individuals eager to develop expertise in healthcare billing, payment processing, and financial systems. By supporting day-to-day billing functions and assisting customers with account inquiries, this position helps expand access to quality, affordable medication, reinforcing Empower’s mission to help people live healthier, happier lives.

Duties And Responsibilities

• Processes billing transactions with precision and efficiency, ensuring timely payments, proactively identifying and resolving discrepancies, and upholding financial integrity while adhering to industry regulations and company policies.
• Assists customers with billing inquiries, payment discrepancies, and account updates, providing clear explanations, resolving concerns promptly, and delivering a seamless and supportive billing experience.
• Supports payment processing by verifying transaction accuracy, applying necessary adjustments, reconciling accounts, and ensuring strict adherence to internal policies and external regulatory requirements.
• Collaborates with internal teams to diagnose and resolve billing system errors, streamline processes, enhance automation, and drive continuous improvements in workflow efficiency and accuracy.
• Maintains well-organized and meticulously accurate billing records, documenting all customer interactions and financial transactions while ensuring full compliance with regulatory and audit standards.
  
  

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge And Skills

• Strong attention to detail, problem-solving skills, and a commitment to delivering excellent customer service in a fast-paced environment.
• Basic proficiency in billing software, financial systems, and Microsoft Office applications, with the ability to learn new technologies quickly.
  
  

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
  
  

Experience and Qualifications

• Previous customer service experience in a billing or financial environment required, with preferred experience in customer support or billing operations, including familiarity with OpenEdge and Authorize.Net payment gateways.
• Requires a high school diploma or equivalent; an associate’s or bachelor’s degree in business administration, finance, or a related field is preferred.
• Certified Professional Biller (CPB) preferred; Certified Revenue Cycle Representative (CRCR) preferred, with a Texas Board Pharmacy Technician License required.
  
  

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/