What are the responsibilities and job description for the Help Desk Technician position at Empathy Talent?
We are seeking a Help Desk Technician to join a four-person Help Desk team based in Hackensack (New York City metro area), New Jersey. This is an onsite role, Monday through Friday, 9:30 a.m. to 5:30 p.m.
This position is responsible for providing technical support for hardware, software, and mobile devices; supporting video conferencing platforms such as Microsoft Teams and Zoom; maintaining equipment inventory; and accurately documenting all support activity within the organization’s ticketing system. Candidates should have strong experience with Microsoft Windows 11, Microsoft 365 (particularly Outlook and Word), and experience with iManage is strongly preferred.
We are looking for someone who takes ownership of their work and demonstrates a high level of customer service, responsiveness, and attention to detail. The ideal candidate will have excellent written and verbal communication skills, strong interpersonal abilities, and the capacity to quickly learn new systems and processes. Success in this role requires adherence to established procedures, disciplined documentation practices, and the ability to work both independently and collaboratively within a team.
Periodic travel to other office locations is required every few months, along with occasional additional travel related to office buildouts or expansions. Flexibility to provide shift coverage or extended hours for planned and unplanned PTO is also necessary.
A background in a law firm or professional services environment is preferred. An associate’s or bachelor’s degree in Information Systems or a related field—or equivalent hands-on experience—is also preferred.
This role offers a competitive compensation package with comprehensive benefits. The salary range for this position is $75,000 to $95,000, commensurate with experience.
Salary : $75,000 - $95,000