What are the responsibilities and job description for the Student Services Administrator position at Emerge Recovery & Trade Initiative?
Student Services Administrator
At Emerge, our values guide how we live, lead, and serve. Rooted in faith and renewal, they reflect our mission to restore lives through hope, integrity, and purpose.
We Believe: We offer grace and restoration, believing in second chances and the power of forgiveness.
We Excel: We always grow and improve, pursuing continuous learning and a hunger for quality.
We Serve: We put others first, leading with humility, empathy, and a willing spirit.
We Own: We take responsibility for our actions and choices, demonstrating integrity through accountability.
We Rise: We grow through challenges, remaining flexible, creative, and steadfast through adversity.
If these resonate with you, we would love to connect to discuss opportunities at Emerge further!
Position Overview:
The Student Services Administrator is at the heart of The Trades Institute. It is through this position that everyone, including students and staff, is held together through a single point of contact.
Principal Responsibilities:
Principal Responsibilities:
- Provide comprehensive administrative support to ensure seamless delivery of courses and student administration.
- Manage applications, enrollments, and course progression records, through continuous improvement of student management systems and administrative processes.
- Assist in recruitment efforts by providing campus tours, conducting interviews, and administering entrance exams for prospective students.
- Deliver front-line customer service, providing information and advice to students and prospective applicants on application and enrollment procedures (i.e. answering/returning phone calls)
- Conduct weekly financial transactions and undertake reconciliation processes.
- Conduct end-of-term billing and manage all assigned duties related to student financial accounts and records.
- Manage the process for organization donations, including tracking, documentation, and coordination with finance and development teams.
- Collaborate in the compilation of enrollment reports, regulatory submissions, and any other associated documentation.
- Foster positive relationships with staff, students, and the broader community.
- Possess a thorough understanding of ethical practices and school policies.
- Perform additional administrative and support duties as needed.
- Other duties as assigned.
Benefits and Pay
Full-Time staff at ERTI have access to the following benefits:
- Medical, Dental, Vision Coverage – Effective first day of employment
- Short-Term and Long-Term Disability Paid by Employer
- Life Insurance for Employee in the amount of $25,000 paid by Employer
- 401K – Eligible after 3 months. 4% match with 100% vested at eligibility
- 3 weeks paid vacation, which accrues per pay period
- Paid Parental Leave
- HSA Contribution Match
- 9 Paid Holidays and a Floating Holiday per year
- Pet Insurance
- Hospital Indemnity, Accident, and Critical Illness Insurance Options
- On-Site Weight Room
Pay is competitive and commensurate with experience.
Required Knowledge, Abilities, and Working Conditions
Knowledge of: Fair Chance Employer practices and needs. Trades programming and workforce development. Understand the nuances of collaborating with government entities and grant writing.
Abilities: The person in this position must be able to meet the following physical demands (reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties): ability to lift up to 25 pounds, ability to perform job, responsibilities in facilities and community-based residencies and buildings with multiple levels and without elevator or mechanical transportation; ability to tolerate sitting at a desk, while looking at a computer screen for hours at a time; ability to operate a computer keyboard.
Working Conditions: Standard school office setting. May require weekend, evening, and holiday hours. May be exposed to students who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements
- Experience in working with Microsoft Office products, including email.
- Experience with using and navigating a CRM other industry related types of applications
- HS Diploma or GED
- Previous management experience and leadership ability demonstrated.
- Demonstrated ability in establishing and meeting priorities and goals.
Salary : $25,000