What are the responsibilities and job description for the Director of Operations position at Emerge Recovery & Trade Initiative?
Director of Operations
At Emerge, our values guide how we live, lead, and serve. Rooted in faith and renewal, they reflect our mission to restore lives through hope, integrity, and purpose.
We Believe: We offer grace and restoration, believing in second chances and the power of forgiveness.
We Excel: We always grow and improve, pursuing continuous learning and a hunger for quality.
We Serve: We put others first, leading with humility, empathy, and a willing spirit.
We Own: We take responsibility for our actions and choices, demonstrating integrity through accountability.
We Rise: We grow through challenges, remaining flexible, creative, and steadfast through adversity.
If these resonate with you, we would love to connect to discuss opportunities at Emerge further!
Position Overview
The Director of Operations is responsible for the management and oversight of the organization’s internal administrative and operational infrastructure. The Director of Operations supports the organization by maintaining strong operational systems that allow programs and departments to function effectively.
Principal Responsibilities
Facilities and Safety
- Oversee management and maintenance of organizational facilities
- Ensure facilities remain compliant with all regulatory, safety, and operational standards
- Coordinate facility documentation, maintenance schedules, and vendor services
- Serve as the organization’s Safety Officer and oversee safety planning and compliance requirements Ensure staff training and compliance with safety procedures and emergency protocols
- Oversee, under the guidance of the COO, new program expansions for facility and operational needs, developing and executing a plan for expansion
Administrative Operations
- Manage vendor relationships and coordinate negotiation and establishment of vendor contracts in collaboration with leadership
- Coordinate information technology systems and external technology vendors to ensure effective system performance
- Provide guidance and support to marketing staff, vendors and activities
- Maintain and oversee operational infrastructure that supports staff and program effectiveness
- Support internal administrative processes and ensure operational systems function effectively
- Assist in developing and maintaining operational policies and procedures
- Ensure policies and procedures remain compliant with regulatory and organizational requirements
- Support consistent implementation of policies across departments
- Chair the Faith-based committee and ongoing coordination and collaboration including, but not limited to, faith-based events and groups, spiritual mentor process development and implementations
- Provide project management support for internal operational initiatives.
General Responsibilities
- Adhere to all organizational and departmental policies and procedures, including compliance with all behavioral, ethical, and client boundary expectations
- Maintain organization, Ohio MHAS, and CARF required training
- Maintain license or registration appropriate to profession and appropriate to job requirement, including appropriate amount of continuing education at all times of employment
- Maintain strict confidentiality at all times
- Other duties as assigned
Required Knowledge, Abilities, and Working Conditions
Knowledge of: Customer service techniques/skills, safety rules and procedures, and the organization’s policies and procedures.
Abilities: Multitask and work independently with minimal supervision. Communicate information clearly, read, write, speak, and understand. Standing, bending, stooping, sitting, walking, reaching above and below shoulder, repetitive use of hands to operate office equipment. Sit and/or stand for extended periods of time.
Working Conditions: Standard office/clinical office setting. May require weekend, evening, and holiday hours. May be exposed to clients who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements
- Experience in working with Microsoft Office products, including email.
- High School Diploma or Equivalent; Bachelor’s Preferred
- Minimum five (5) years of experience supporting a senior level leadership role in a standard office/clinical environment.
- Minimum one (2) year of strategic planning and budgeting experience.