What are the responsibilities and job description for the Program Management Manager position at Emerald Technologies?
Emerald Technologies has an exciting opportunity for a Manager of Program Management to join its Salem, NH team! This role is central to shaping the customer experience, driving growth across key accounts, and leading a high‑performing team of Program Managers within a fast‑paced PCBA contract manufacturing environment. The position blends strategic leadership with hands‑on execution, guiding customer relationships, commercial management, and cross‑functional coordination to ensure programs run smoothly from quote through delivery. It’s a strong fit for someone who thrives at the intersection of operations, customer engagement, and team development, and who can elevate both internal performance and customer confidence.
At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!
Responsibilities of the Manager of Program Management:
- Hire, develop, and retain top talent while serving as a key member of the site leadership team.
- Lead the development and execution of customer Account Plans and overall Growth Strategy.
- Oversee revenue forecasting, ensuring strong forecast‑to‑actual performance.
- Manage the RFQ/quotation/proposal process, ensuring timely submissions and pricing integrity.
- Drive customer satisfaction by ensuring strong communication, on‑time delivery, and quality performance.
- Serve as the primary liaison between the company and the customer, ensuring requirements are met and cross‑functional teams are aligned.
- Ensure all program decisions align with customer contract terms and commercial expectations.
- Bachelor's degree in related field with 10 years in the field of Program Management, preferably in a manufacturing environment.
- Minimum of 2 years leading teams.
- Knowledge of manufacturing, engineering and technical services
- Experience driving customer account development.
- Strong customer relations and problem solving skills skills are a must.
- Experience in managing customer revenue growth and commercial management/execution.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
Benefits of the Job:
- Competitive medical, dental, and vision benefits
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.