Operations Supervisor (Swing Shift)

Job Summary: 

Emerald Technologies is seeking a results-driven and people-focused Supervisor to lead and manage the day-to-day operations for their assigned team during the swing shift hours. This role carries formal leadership authority and is responsible for driving performance, ensuring compliance, developing team members, and maintaining high operational standards. 

The Supervisor plays a key role in executing the company's strategy by aligning team activities with business goals, managing personnel matters, and tracking performance against defined KPIs and metrics. 

Key Responsibilities: 

• Directly supervise daily team activities, ensuring timely completion of tasks and adherence to quality and efficiency standards.
• Approve timecards, time-off requests, and schedule changes in accordance with company policies.
• Provide consistent coaching, feedback, and performance evaluations, including conducting regular one-on-one meetings and annual reviews.
• Initiate and document verbal and written warnings as needed; participate in disciplinary and termination processes in collaboration with HR and upper management.
• Monitor team and individual performance against key performance indicators (KPIs) and productivity metrics; implement action plans for improvement as needed.
• Support team development by identifying training needs, mentoring employees, and facilitating professional growth opportunities.
• Serve as the point of escalation for complex issues, customer concerns, or operational challenges, resolving them efficiently or routing appropriately.
• Ensure compliance with company policies, procedures, and safety regulations.
• Collaborate cross-functionally with other teams and departments to align goals and optimize workflow

Qualifications: 

• 2 years of leadership or supervisory experience, preferably in manufacturing.
• Demonstrated ability to lead teams, manage performance, and handle sensitive personnel matters with professionalism and discretion.
• Strong analytical skills with experience interpreting and acting on KPIs and performance data.
• Excellent communication, conflict resolution, and organizational skills.
• Proficiency in relevant systems and tools (e.g., timekeeping software, reporting tools, performance management platforms).
• Ability to lead in a fast-paced, evolving environment while maintaining a positive and supportive team culture.

Performance Expectations: 

• Meet or exceed departmental KPI targets (e.g., productivity, quality, attendance, customer satisfaction, etc.).
• Maintain accurate and timely documentation related to timekeeping, performance reviews, and disciplinary actions.
• Foster a high-performing, respectful, and inclusive team environment aligned with Emerald Technologies’ core values.
• Identify and drive opportunities for process improvement and operational excellence.

PHYSICAL DEMANDS and WORK ENVIRONMENT  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities, perception, and the ability to adjust focus. 
• This position operates in an office environment. This role routinely uses standard office equipment such as computers, photocopiers, etc.