What are the responsibilities and job description for the Program Manager Assistant position at Emerald Technologies?
Emerald Technologies has an exciting opportunity for a Program Manager Assistant to join its Saline team! This role will support the Program Management team by coordinating customer orders, tracking project progress, and preparing essential reports to ensure timely and accurate delivery of services.
At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!
RESPONSIBILITIES:
- Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
- Prepare reports for key business indicators.
- Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
- Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
- Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
- Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
- Receive and respond to customer invoicing questions and work with accounting to resolve.
- Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.
QUALIFICATIONS:
- Minimum of 3 years in Customer Service, Program Administration, or a similar role.
- Strong verbal and written communication skills.
- Ability to work independently and efficiently under pressure in a fast-paced environment
- Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
- Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
Benefits of the Job:
- Competitive medical, dental, and vision benefits.
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vestingperiod
- PTO for rest and relaxation
- Gym reimbursement(through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position operates in an office environment. This role routinely uses standard office equipment such as computers, photocopiers, etc.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.