What are the responsibilities and job description for the AP Escalations Specialist position at EMCOR Facilities Services?
About Us
From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
The Accounts Payable Escalation Specialist is a key contributor in the execution of EFS Customer Commitments by consistently delivering world-class facility management services to our customers while maintaining effective relationships with our vendors. This position acts as the point of contact with vendors and internal partners for the purposes of resolving payment issues with vendor invoices. The Accounts Payable Escalation Specialist plays a critical role in the goal to prevent lost revenue, thereby contributing to the profitability of the organization.
Essential Duties & Responsibilities
Processes AP escalations in Corrigo and monitors the working queue for escalations tracking codes.
Interacts regularly with vendors and internal partners to identify and resolve payment issues.
Researches payment disputes and coordinates EFS efforts in dispute resolution. Ensures required documentation from vendors through Corrigo, by phone calls or emails as needed.
Manages and fully understands customer requirements for assigned accounts.
Assists other team members with Accounts Payable escalations as required by AP Manager.
Assists in the AP process as needed, which may include processing vendor invoices.
Assists with developing Accounts Payable Escalation reports and presentations.
Complies with all safety policies and procedures.
Any other duties as requested by management.
Qualifications
Education
(HS Diploma, Under/Graduate Degree, etc.)
Minimum BS/BA degree in business related field or equivalent in work experience.
Business Experience
(prior years work/related experience)
Minimum 2 years of experience working in a high volume, fast paced AP or Accounting role.
Licenses/Certifications
Language Skills
Technical Qualifications & Skills
Proficient in MS Office..
Strong written and oral communication skills.
Demonstrated ability to problem –solve; Research and analyze complex payment disputes
Strong organizational skills, ability to multi-task and ability to use good judgment and prioritize and work in a high – volume environment.
Solid work ethic; Self-motivated and time efficient.
Excellent attention to detail with focus on efficiency and accuracy.
Builds and maintains relationships with both internal and external customers. Works with them to meet or exceeds their expectations.
Strong ability to build and maintain internal and external relationships to exceed customer’s expectations.
Strong initiative with the ability to independently seek out relevant information prior to making decisions.
Team player able to work collaboratively with other departments; Consistently works towards team success.
Demonstrates willingness to provide feedback to management on process improvements.
Working knowledge of Service Channel and other third-party platform and/or Adobe document management software a plus.
Work Environment
Work hours are subject to change; However, ample notice will be provided prior to any schedule changes.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure
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