Customer Service Representative

The Senior Assistant Customer Service maintains an ongoing relationship with multiple customers and sales teams across one or multiple plants, utilizing a diverse knowledge of products, production planning, logistics, and inventory management.

Major Job Responsibilities:

Business Excellence

• Facilitates quotes and provides pricing.
• Create new item specifications/projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.
• Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

People and Culture

• Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
• Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
• • Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
  • Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production.
  • Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery.
  • Quality Manager to resolve routine customer quality issues.
  • Plant Leadership to align with company goals and initiatives.