Administrative Assistant III - US

Client Overview

You would be working at a plant that belongs to one of the largest paper and packaging manufacturers in the world. They make corrugated boxes and packaging for food, beverage, retail, and industrial customers, and they run production shifts around the clock. This is a front office role inside that plant, so you would be the person employees, drivers, visitors, and customers talk to first. The office is climate controlled and mostly sitting work, but the plant next door is a working, noisy production floor.

Top 3 Skills

• Administrative and clerical support inside a manufacturing, production, or distribution site
• Order entry, order follow up, and report building in a business or ERP system
• Handling a high volume of calls, emails, and text messages at the same time without losing track of tasks

What You'll Do

• Answer incoming calls and work through emails and text messages at the same time
• Enter orders, track them, and follow up so nothing sits unfinished
• Pull information out of plant systems and build routine daily and weekly reports
• Greet employees, visitors, drivers, and customers and route them to the right person
• Answer general questions and pass complicated issues up to a supervisor
• Support several departments at once, including sales, production, HR, maintenance, and shipping
• Keep files, records, and logs organized and up to date
• Type, copy, scan, and file paperwork for the site
• Learn site and company procedures through the training program and apply them
• Handle other office tasks as the plant needs them

What We Need From You

• High school diploma or GED
• Administrative, clerical, or customer service experience, ideally in a plant, warehouse, or other industrial setting
• Comfortable working in Microsoft Outlook, Teams, Excel, Word, and PowerPoint
• Experience entering and pulling data in a company system such as an ERP, order system, or HR system
• Able to sit at a desk for most of the shift, type for long stretches, and occasionally lift up to 20 lbs

Preferred / Bonus

• Associate or bachelor's degree
• Experience with AS/400, Kiwiplan (ESP, PCS, ULT, TSS), Amtech, Sage, JD Edwards, or Salesforce
• Experience with EDI or customer ordering portals
• Experience in corrugated, packaging, paper, or print manufacturing
• Experience supporting a plant with multiple shifts

About Elevait

Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that actually matters in this industry. We're a team that stays in your corner before, during, and after placement. We show up for the communities we work in, we tell you the truth, and we work hard to make sure every placement is a good fit for both sides. If that sounds like the kind of team you want behind you, we'd like to talk.