What are the responsibilities and job description for the Front Desk Agent position at Element Hotel?
Greet guests upon arrival and make them feel welcome
Register and check in guests, providing room keys and relevant information
Answer guest inquiries about hotel services, directions, local attractions, etc.
Manage reservations over the phone, via email, or face-to-face
Handle complaints or problems reported by guests, escalating to management when necessary
Arrange services for guests, such as booking tours or transportation
Process payments and manage invoices
Coordinate with housekeeping and maintenance staff to ensure rooms are clean and ready
Check guests out, providing accurate billing and thanking them for their stay
Maintain a clean and organized front desk area
Clean and Maintain Lobby and front desk area
Set up and manage Food and Beverage items as needed.
Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.