What are the responsibilities and job description for the Mainframe Operator position at Elegant Enterprise-Wide Solutions, Inc.?
About this Position:
Job Title: Mainframe Operator
Job Description:
- Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create, escalate, triage and track customer technology related incidents.
- Excellent communication skills necessary to collaborate with IT staff, customers and direct clients.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance.
- May assist with the review/validation of mainframe job control language.
Experience Level: Minimum 5 yrs
Environment: Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What’s Up Gold, Pingdom, PRTG, IBM Mainframe
"No phone calls please."
"We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, citizenship or any protected status."