Customer Support Representative

Are you passionate about helping customers and making processes run smoothly? At EDCO Products, we’re seeking a Customer Support Representative who thrives on organization, accuracy, and problem-solving. Based in Hopkins, MN, you’ll be a key member of our Operations team, ensuring every order is right, every shipment is on time, and every customer interaction reflects our commitment to quality and service. If you enjoy collaborating across teams, taking ownership of challenges, and making a tangible impact every day, this is the role for you. This full-time, non-exempt position is based in Hopkins and reports to the Customer Support Manager. This is a position with normal working hours of Monday – Friday, 7:00 a.m. to 4:30 p.m. 

As part of our hiring process, please complete this Predictive Index Assessment: https://assessment.predictiveindex.com/bo/9HBY/CustomerSupportRepresentativeEDCO_Jan2026_163922

 Essential Duties & Responsibilities

An individual in this position must be able to successfully perform the essential duties and responsibilities listed described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Serve as the primary point of contact for customer inquiries, order status, product information, and issue resolution.
• Provide clear communication regarding lead times, availability, pricing, and delivery timelines.
• Handle escalated customer issues with professionalism, urgency, and ownership.
• Ensure all orders meet EDCO’s standards for accuracy, completeness, and on-time processing.
• Verify order details, configurations, and product codes to minimize errors and rework.
• Assist in managing returns and credits with efficiency and adherence to company policies.
• Work closely with Inside Sales, Scheduling, and Distribution to support seamless order flow and customer satisfaction.
• Communicate product shortages, or changes proactively to customers and internal partners.
• Participate in process improvement initiatives aimed at increasing the Perfect Order Index (POI), OTIF performance, and accuracy.
• Maintain accurate customer records, order histories, and account information.
• Utilize ERP reporting tools to track open orders, back orders and follow-ups.
• Support continuous improvement in data quality and standard work for Customer Service workflows.
• Participate in training programs, quality initiatives, and service excellence workshops.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This job description does not constitute a contract of employment and is subject to change at the discretion of the company.

Qualifications

•  Strong proficiency in ERP systems preferred
• Proficiency in Microsoft Office 
• Excellent written and verbal communication skills
• Attention to detail and accuracy in order and process entry
• Strong organizational and time management skills with ability to prioritize and multitask as needed 
• Able to work independently and in a team environment
• High School Diploma or GED required

Critical Behaviors

• Customer -Centric Mindset
• Urgency and Responsiveness
• Problem Solving Orientation
• Team Collaboration
• Continuous Improvement Mindset
• Integrity and Professionalism

 Physical Demands

• While performing the duties of this job, the employee is frequently required to sit and use hands to handle objects, tools or controls and sit; talk or hear. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. Close vision and ability to adjust focus are necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About EDCO Products

Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre-finished exterior building materials in the United States. Named the 2018 Manufacturer of the Year by the Minnesota Manufacturing Alliance, EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products. It has established distributor partnerships across the United States and Canada.

 For over 75 years, EDCO continues to set the standard for quality, service, and innovation. Every employee contributes to our success. Know you will be challenged and rewarded – and success is shared because we’re in it together. EDCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about us by visiting Glassdoor, Facebook, Twitter, Instagram, Pinterest, LinkedIn, or www.edcoproducts.com.

EDCO Products is an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.