Customer Sales and Support Representative

Job Summary:

The Customer Sales and Support representative is an instrumental position in how Quality Ingredients differentiates itself in the marketplace. As a contract manufacturer, Quality Ingredients does not manufacture its own products but is under contract to manufacture the products of dozens of customers. Our success is a direct function of how well we serve and support the very unique needs of each of those customers. This position is part of our “face” to the market. Working in a manner that puts the customer first is the first and most important priority.

Company Context:

QIC is a successful contract food manufacturer. QIC is a financially healthy and growing organization. We have been in business for over 30 years. We operate 24 hours a day, 7 days per week, in a 60,000 sq. ft. facility.

We are very performance and results-driven. We pride ourselves in being down-to-earth, to the point, frugal, transparent – individuals with strong egos or related needs will not fit well at QIC. We all change light bulbs and we don’t spend a lot of time on bureaucracy. We have a strong work ethic, sense of urgency, seek to be responsive and nimble, and attention to detail is critical. We lean conservative with high standards and low risk tolerance. We are obsessed with serving our customers and they are the center of our universe; we enjoy positive, long-term relationships with our customers. We compete on the basis of value, not price. Every single person is this organization is individually and jointly instrumental in our performance and marketplace reputation.

Responsibilities:

• Receives, confirms & processes orders sent in by customers.
• Serves as the first point of contact for customer inquiries, issues related to open orders, opportunities, etc.
• Coordinates orders with operations, scheduling and purchasing.
• Follows up on orders as related to product availability, shipping, etc.
• Communicates shipping updates for finished products, confirms pricing
• Manages day to day customer service requirements for assigned customers, distributes incoming leads for reply, etc.
• Use discretion and independent judgment when interacting with customers to provide assistance and advice as needed.
• Arranges freight deliveries to include export.
• Arranges and updates spreadsheets, reports, etc.
• Maintains methods for responding to customer inquiries via telephone, online networks, and mail.
• Completes, maintains, and processes pertinent paperwork for invoicing, shipping details and records.
• Ensures that incoming customer orders are in alignment with terms and conditions of sale, and overall production capacity.
• Coordinates marketing and sales tools for trade shows, including shipping materials and promotional items.
• Manages day to day customer service requirements for assigned customers, distributes incoming leads for reply, etc.
• Participates, when needed, in customer visits, trade shows, sales calls, etc.
• Performs limited receptionist duties such as answering and transferring phone calls, answering door/greeting guests.
• Other duties as required.

Qualifications:

- Associates degree or Bachelor degree preferred; or five plus years related experience and/or training; or equivalent combination of education and experience.

- Knowledge of logistics preferred (FedEx, UPS, etc.)

- Ability to multi-task & respond “on demand” daily

- Communicates clearly, thoroughly, and respectfully

- Knowledge of Microsoft Outlook, Word and Excel

- Ability to work independently within a team setting

- Positive and appreciative attitude and willingness to learn and do new things

- Strong work ethic - dedicated to the work and the team to do what it takes to get the job done

- Great attention to detail; superb listening skills

- Able to maintain and complete detailed written records

- Able to assess and analyze situations, resolve conflicts, and propose solutions

- Prior experience in contract manufacturing is a plus

Compensation:

Position Hours: 7am – 430pm, Mon – Fri

This full-time position offers a salary competitive for the education and experience of the candidate. Compensation package also includes:

• Bonus Program based on company performance
• Annual merit increases
• Medical benefits
• Paid time off, paid holidays
• Other insurance programs to include disability, life, etc
• Employee Choice Retirement Program by which the company will contribute 8% to 10% to an employee’s 401K account annually with no waiting, no vesting period, and no employee match required. (Employees may also opt to take part of this contribution in cash).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quality Ingredients Corporation is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $28.00 per hour

Work Location: In person

Salary : $28