What are the responsibilities and job description for the Customer Service Representative position at Eclipse Outdoor?
Eclipse Outdoor is a dynamic company dedicated to providing high-quality outdoor products and exceptional service. Our mission is to inspire people to embrace the outdoors by delivering innovative solutions for outdoor enthusiasts of all kinds. With a commitment to customer satisfaction and sustainability, we aim to create meaningful connections with our customers and the environment. Located in Middletown, NY, we pride ourselves on fostering a supportive and collaborative workplace culture.
We are seeking a full-time Customer Service Representative to join our team on-site in Middletown, NY. This role involves providing friendly and effective support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities include handling phone and email communication, assisting with order processing, managing returns and exchanges, and maintaining accurate records of customer interactions. The ideal candidate will prioritize a customer-first approach and thrive in a fast-paced environment.
- Strong skills in Customer Service, including the ability to address customer inquiries and provide solutions efficiently
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Familiarity with enhancing Customer Experience through effective communication and problem-solving
- Ability to manage multiple tasks while maintaining attention to detail
- Excellent written and verbal communication skills
- Experience with customer relationship management (CRM) software is an asset
- High school diploma or equivalent; additional education or certifications are a plus
- Previous experience in a customer service role is highly beneficial