Customer Service Representative

Customer Service Representative (CSR)

Eclipse Outdoor is a manufacturer of custom-made shade products located in Middletown, NY. We are committed to a respected, team-oriented workplace and offer opportunities for growth, along with a competitive compensation and benefits package. The Customer Service Representative (CSR) serves as a primary point of contact for customers and supports order entry, order status communication, and issue resolution in a manufacturing environment.

This role coordinates with internal departments (including production, logistics, and sales) to help ensure accurate order processing and timely delivery while maintaining a high standard of customer service.

Pay: $18.00 - $25.00 per hour based on experience

Responsibilities:

· Answer incoming calls courteously and professionally, route calls to the appropriate person.

· Review customer order forms for accuracy; contact customers for clarification as needed.

· Provide product and service information and help resolve product or service issues.

· Respond to product and service questions and provide information about additional products and services, as appropriate.

· Maintain customer records by updating account information.

· Open and update customer accounts by recording and maintaining account information.

· Support basic account maintenance activities, including processing customer adjustments in accordance with company policy.

· Help resolve product or service issues by documenting the concern, identifying root causes, coordinating corrective actions, and following up to confirm resolution.

· Process sample fabric requests from customers.

· Track shipments (UPS, FedEx, and other carriers) and proactively communicate delivery updates or delays.

· Communicate with fabric vendors regarding orders, changes/updates, and expected shipment dates.

· Update fabric yardage information and run daily fabric reports in FileMaker.

· Review and distribute screen and shade orders to appropriate personnel.

· Contribute to team efforts by accomplishing related tasks as needed.

Additional Skills / Abilities:

· Demonstrate a positive, solutions-oriented approach.

• Collaborate effectively with teammates and maintain a customer-focused mindset.
• Communicate professionally and respectfully with customers and coworkers.
• Manage multiple tasks and orders simultaneously with attention to detail.
• Work effectively in a fast-paced environment.
• Work independently with minimal supervision when needed.
• Prioritize tasks and meet deadlines in a high-volume setting.

Required Qualifications:

· High school diploma or GED (associate or bachelor’s degree preferred).

· 2 years of customer service experience, preferably in manufacturing, distribution, or industrial environments.

· Strong communication and problem-solving skills

· Ability to multitask and manage multiple orders simultaneously.

Work Environment / Physical Demands (as applicable):

This position is primarily performed in an office/manufacturing support environment. Specific physical requirements (such as sitting/standing for extended periods, using a computer/telephone, and occasional lifting) may apply and will be discussed during the interview process.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $18 - $25