Clerical Assistant

Kickstart a Rewarding Career in the Supply Chain Industry with Eclipse Advantage!

About Us:
At Eclipse Advantage, our values drive everything we do: Win as One, Be Customer Obsessed, Empower with Purpose, Raise the Bar, and Do Right Relentlessly. These aren’t just words, they’re how we show up every day. If you’re someone who loves working as part of a team, takes pride in delivering great results, wants the ability to own your work, and is always looking for ways to grow while doing the right thing, then Eclipse Advantage is the place for you.

Job Description:
The Clerical Assistant responsibilities include providing administrative and analytical support for the Customer Service Support department, ensuring accurate processing of product returns, inventory transactions, reporting, and customer service activities. This role manages return authorizations, enters and maintains data within business systems, supports inventory accuracy, assists with special projects, and collaborates with internal teams to ensure efficient operational processes.

Pay Range: $18.00 - $18.00 per hour

Shift: Monday to Friday, 6:30 AM – 3:00 PM

Essential Duties and Responsibilities:

• Administer the product return authorization (RA) process and schedule product returns.
• Enter and maintain CSS processing data within CDE and SAP systems.
• Generate logistical return authorizations and troubleshoot processing errors for corrective action.
• Perform SAP inventory adjustments based on return disposition decisions.
• Assist with the maintenance and control of ISO documentation.
• Collect, analyze, and report operational and processing data.
• Collaborate with the call center to complete assigned tasks, including VIP kits and direct-to-consumer (DTC) activities.
• Support consumer returns, year-end inventory activities, and other departmental initiatives as needed.
• Assist the CSS Director with special projects and administrative assignments.
• Maintain accurate records and ensure data integrity across systems and reports.

Job Requirements:

• High school diploma required; post-secondary education preferred.
• 3-5 years of experience in an administrative or analytical role within a manufacturing, operations, or distribution environment.
• Intermediate proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience with SAP preferred.
• Strong analytical, problem-solving, and data management skills.
• Excellent written and verbal communication skills with the ability to interact effectively across all organizational levels.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Self-motivated, responsive, dependable, and able to manage competing priorities.
• Customer and consumer service experience preferred.
• Ability to work independently while supporting cross-functional teams and departmental objectives.

Benefits:

• Health, Dental, and Vision Insurance: Comprehensive coverage for employees and their families
• Retirement Plans: A 401k with employer matching
• Voluntary benefits: Life, accident, and disability products available for employee and dependents

Bonus Eligibility:
Referral Bonus: Earn $50 for every successful referral after they complete 80 hours of work.

• No limit on the number of referrals.
• Managers confirm referrals during interviews to ensure bonus eligibility.

Eclipse Advantage is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision-making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable law.

Bring your experience and take the next step in your career. We're looking for skilled professionals ready to make an impact. Apply today!