Training and Education Coordinator

Job Summary:

The Training and Education Coordinator is responsible for overseeing staff training, professional development, and clinical documentation quality across the agency. This role provides support and oversight to clinicians under supervision, ensures compliance with documentation and licensure requirements, and develops and delivers training initiatives that promote high-quality, ethical, and effective client care.

Job Duties:

Training & Education

• Develop, coordinate, and facilitate agency trainings, including topics such as documentation standards, ethics, HIPAA compliance, clinical skills, and agency policies.
• Identify training needs based on staff performance, compliance trends, quality assurance findings, and regulatory updates.
• Research and distribute information regarding external training opportunities relevant to staff roles and professional growth.
• Create and maintain training materials, presentations, educational resources, and reference guides.
• Provide ongoing education regarding clinical documentation standards, treatment planning, and best practices.

Clinical Support & Oversight

• Provide guidance, support, and mentorship to clinicians under supervision.
• Be available for staffing, case consultation, and clinical questions.
• Assist clinicians in applying ethical standards, evidence-based practices, and agency expectations.
• Support skill development for both new and existing staff members.
• Collaborate with leadership regarding clinical concerns, staff performance trends, and training needs.

Documentation Review & Compliance

• Review and co-sign clinical documentation, including assessments, treatment plans, progress notes, and other required clinical records.
• Ensure documentation meets agency standards, payer requirements, and applicable regulatory guidelines.
• Provide corrective feedback, coaching, and education to improve documentation quality, accuracy, and timeliness.
• Monitor documentation compliance trends and assist in implementing corrective action plans when needed.
• Assist with audit preparation and ensure charts remain compliant and audit-ready.

Onboarding & Staff Development

• Facilitate onboarding and orientation for new hires, including training on electronic health record systems, agency policies, workflows, and expectations.
• Support new staff in developing competency and confidence within their roles.
• Serve as an ongoing resource for clinical and administrative process questions.
• Coordinate follow-up training and development plans for staff as needed.

Licensure & CEU Coordination

• Track staff licensure, certifications, supervision requirements, and renewal deadlines.
• Support staff in meeting CEU requirements and maintaining compliance with licensing standards.
• Maintain records of completed trainings, certifications, and credentialing documentation.
• Provide guidance regarding licensure requirements, supervision expectations, and renewal timelines.

Quality Assurance & Program Improvement

• Assist in developing, reviewing, and maintaining clinical policies, procedures, and training protocols.
• Participate in quality assurance activities related to documentation, service delivery, and compliance standards.
• Identify gaps in training, workflow processes, or compliance and implement corrective actions and educational support.
• Collaborate with leadership to improve clinical quality, staff performance, and operational efficiency.

Required Qualifications:

• Active, unrestricted clinical license in good standing (e.g., LPC, LMFT, LCSW, LADC, or equivalent).
• Strong knowledge of clinical documentation standards, ethics, compliance requirements, and regulatory guidelines.
• Experience in staff training, supervision, clinical leadership, or professional development preferred.
• Experience with electronic health record systems and clinical documentation review preferred.
• Must possess a valid Oklahoma Driver’s license and a clear background check.

Skills and Competencies:

• Strong presentation, facilitation, and training skills.
• Ability to mentor and support developing clinicians.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• High attention to detail and compliance awareness.
• Ability to analyze trends and implement process improvements.
• Ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving and leadership skills.

Work Environment:

• Combination of training, administrative, and clinical support responsibilities.
• Requires flexibility to meet staff training, supervision, and operational needs.
• May require travel between clinic locations for training and support purposes.

Physical & Administrative Requirements:

• Prolonged periods of computer-based work and documentation review.
• Ability to sit, stand, and conduct trainings for extended periods.
• Ability to manage multiple responsibilities, deadlines, and competing priorities.

Additional Scope Statement:

This role includes delegated responsibilities related to clinical oversight, documentation review, and staff support for clinicians under supervision in accordance with applicable state regulations, licensing requirements, and agency policy.