Behavioral Health Quality Assurance Specialist

Job Summary:

The Quality Assurance Specialist a licensed clinician with at least 3-years of direct treatment experience to conduct quality assurance and continuous quality improvement activities for our Behavioral Health programs. The ideal candidate will have extensive knowledge of substance abuse treatment and/or a social work background with knowledge of Medicaid regulations, and standards of care related to treatment planning, information sharing and confidentiality, and consumer rights. Extensive knowledge is also required of standardized instruments and assessments, evidence-based practices, fidelity scales and measures related to providing services to populations with serious mental illness (SMI), co-occurring disorders, substance use disorders, trauma, homelessness.

Job Duties:

• Carry out quality assurance oversight activities defined in the quality assurance plans of the outpatient mental health clinic.
• Conduct regular and systematic review of EBH comprehensive assessments, progress notes, treatment plans and treatment plan reviews to ensure timeliness and quality.
• Present reports, findings and recommendations to the Clinical Director
• Identify staff training needs through auditing activities and work collaboratively with program supervisors to ensure staff attain competence for programs to be in compliance with regulations and standards of operation and state licensing board.
• Provide on-going support through quality assurance.
• Conduct peer reviews of records for ‘high risk’ consumers to ensure risk assessment and risk management protocols adhere to policies and procedures.
• Support the EBH team leaders, clinical director through clinical data tracking to support continuous quality assurance initiatives and projects.
• Provide in-service training and promote staff development to ensure adherence to quality assurance and policies and procedures.
• Support program supervisors to create systems and processes that facilitate the achievement of quality assurance goals and continuous quality improvement.
• Perform other clinical duties as required to support clinical operations.
• Adhere to agency cultural competency and anti-discriminatory practice.
• Attends departmental meetings as scheduled and directed.
• Follow all policies and procedures set forth by Echota Behavioral Health.
• Other duties as assigned by supervisor.

Other Requirements:

• Human Rights Knowledge:
  • Demonstrates knowledge of the client Bill of Rights and obligation to safeguard these rights.
  • Demonstrates knowledge of professional Ethics Policies.
• Clinical Knowledge:
  • Knowledge of difficult and complex human growth and development problems
  • Knowledge of psychological theory and principle with respect to clinical psychopathology affecting youth and the effects within a family system and community at large.
  • Knowledge of social work and systems, theories, and principles.
  • Knowledge of community systems, agencies and resources involved in the service provision for at risk youth and families.
  • Knowledge of social history assessment and reporting.
  • Knowledge of crisis intervention techniques.
  • Knowledge of best practice individual/family treatment approaches.
  • Knowledge of clinical assessment, treatment planning, clinical intervention, clinical case management and case supervision principles.
  • Knowledge of Child Abuse Reporting Laws.

Required Qualifications:

• Master’s degree in a Human Services field is required.
• A license in a mental health discipline (LADC, LPC, LMFT, or LCSW) Current licensure in the state of Oklahoma is required.
• Minimum of two years’ experience with a behavioral health clinic preferred.
• The ability to maintain patient confidentiality is a must.
• Have knowledge of human growth and development.
• Have knowledge of individual and family treatment approaches.
• Have knowledge of assessment and treatment planning, and de-escalation techniques.
• Knowledge of technology and systems preferred.
• Follow all guidelines, regulations, standards, and Federal state and tribal policies.
• Must possess a valid Oklahoma Driver’s license and a clear background check.

Work Environment:

• Office-based behavioral health clinic.
• Frequent interaction with clients, medical providers, and external partners.
• Requires discretion, empathy, and professionalism when handling sensitive information.