Agent Channel Sales Manager

Job Title: Agent Channel Sales Manager

Based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber-optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since our start in 1997 as a small dark fiber provider in the Pittsburgh area, we’ve grown into one of the region’s leading network service providers. Our fiber footprint and product offerings continue to expand, but our focus remains the same, providing secure, dependable connectivity and building lasting relationships with our customers.

At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.

Job Summary:

The Agent Channel Sales Manager for DQE's Expansion Markets is responsible for developing, managing, and optimizing relationships with agent partners to drive revenue growth and establish a strong market presence across the Harrisburg, Lancaster, York, and Hagerstown regions. This role focuses on recruiting high-performing agents, supporting existing partnerships, and executing channel strategies aligned with DQE’s overall growth objectives.

Key Job Responsibilities:

• Identify, recruit, and onboard new agent partners to expand DQE’s footprint in the Harrisburg, Lancaster, York, and Hagerstown markets.
• Develop and implement regionspecific strategies to attract highperforming agents and increase channel sales.
• Conduct market research to identify emerging opportunities, competitive dynamics, and areas for strategic expansion.
• Build and maintain strong, productive relationships with agent partners to foster loyalty, drive engagement, and maximize channel performance.
• Provide ongoing training, resources, and support to ensure agents are equipped to effectively represent and sell DQE’s products and services.
• Serve as the primary point of contact for agent partners within the assigned expansion markets.
• Monitor and analyze channel sales performance metrics to identify trends, opportunities, and areas needing improvement.
• Track agent partner performance using KPIs, quotas, and sales targets; develop performance improvement plans when needed.
• Prepare and deliver regular reports on channel performance, sales results, and regional market conditions to senior leadership.
• Use datadriven insights to refine and enhance channel strategy.
• Collaborate with the marketing team to develop and customize promotional materials and campaigns for agent partners in the expansion markets.
• Ensure agents remain informed about new products, services, pricing updates, and promotional offers.
• Support competitive positioning efforts to drive differentiation and agent success.
• Ensure agent partners adhere to DQE policies, procedures, and telecommunications industry regulations.
• Conduct periodic audits and reviews to maintain compliance and quickly resolve any concerns.
• Uphold DQE’s brand reputation by ensuring agents deliver exceptional customer service.
• Address escalated issues or concerns from agents or their customers in a timely and effective manner.

Required Skills/Abilities:

• Strong understanding of telecommunications products, services, and market dynamics.
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
• Proven track record of achieving sales targets and managing channel partnerships.
• Proficiency in CRM software and data analysis tools.
• Strong organizational and problemsolving skills.
• Selfmotivated with a proactive approach to sales and partner management.
• Ability to work independently and as part of a team.
• Adaptability and resilience in a dynamic and competitive market.

Education and Experience:

• Bachelor’s degree in Business, Marketing, or a related field. MBA or advanced degree preferred.
• Minimum of 5 years of experience in channel sales, account management, or a similar role within the telecommunications industry.

What We Offer:

• Healthcare
• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment

About DQE Communications LLC

At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.