Sales Enablement Specialist - Channel Operations

Job Summary

The Sales Enablement Specialist – Channel Operations is an individual contributor role that partners closely with Channel Management, Sales Operations, and Information Technology, to champion digital transformation initiatives that strengthen the Digital Bridge between the company and its distributors. The Sales Enablement Specialist plays a critical role in advancing the digitalization of the distribution channel by leading the adoption, execution, and continuous improvement of digital tools and the creation of new digitalization processes. This role drives channel modernization by enabling accurate and efficient POS submissions, credit processing, and system integration with channel partners, ensuring reliable data and seamless information flow across the ecosystem.  The role focuses on training, coaching, and supporting distributors in the effective use of channel platforms, while actively collecting and translating distributor feedback into actionable improvements. Through identifying process gaps, enhancing system usability, and reinforcing digital standards, this position enables scalable operations, improved data quality, and an overall easier, more consistent experience for doing business within the channel.

Key Responsibilities

• Support the ongoing digitalization and reinforcement of distribution processes and policies, including POS, credit, and related programs.
• Collaborate with Sales Operations, Channel Management, and Information Technology to prioritize and execute projects around digitalization efforts.
• Focus on key initiatives to improve Distributor Satisfaction of the Digital Bridge (two-way exchange of business, marketing, sales, and information).
• Facilitate the Voice of the Distributor Program alongside Channel Managers, capturing feedback and documenting improvement opportunities.
• Collect and consolidate distributor feedback to identify common issues, trends, and enablement needs.
• Coordinate with IT to support enhancements to the P1F (Exchange) application and related reporting, including testing and validation.
• Respond to distributor and internal inquiries related to POS data, rebates, and credit issuance.
• Train, coach, and support distributors on POS submissions and credit processes, reinforcing standards, accuracy, and compliance.
• Review, troubleshoot, and resolve errors in POS submittals and credits, delivering clear guidance to reduce recurring issues.
• Provide day‑to‑day support for the P1F (Exchange) POS One File application, ensuring consistent and effective use by distribution partners.
• Support the creation, maintenance, and delivery of standardized POS and sales reports; fulfill ad‑hoc reporting requests as needed.
• Support integration activities with technical teams to maintain accurate distributor inventory visibility within CRISP.
• Assist with documentation, training materials, and presentations related to channel tools, processes, and policies.
• Deliver internal and external presentations using approved company templates as required.
• Proactively manage assigned responsibilities to support channel efficiency, responsiveness, and stakeholder satisfaction.
• Other duties as assigned by manager

Qualifications

• Bachelor’s Degree in Business, Finance, or related field preferred or equivalent analyst work experience
• Understanding of distribution as a manufacturer’s sales channel (profit margins, inventory levels, turns, etc.)
• Intermediate knowledge of Microsoft Excel and PowerPoint.
• Basic understanding of relational database systems.
• Strong project management skills with the ability to manage multiple concurrent projects across sales and distribution functions.
• Demonstrated knowledge and experience with report writing and analytics.
• Excellent business communication skills – both written and oral.
• Demonstrated ability to work effectively in cross-functional teams.
• Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required.
• Demonstrates an honest and forthright presence by taking responsibility for own mistakes, not blaming others, and doing what they commit.
• Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance, or support.
• Readily handles change through taking advantage of lifelong learning opportunities and being open-minded and curious in the face of new challenges.

Essential Job Functions

• Must be able to lift 50 pounds.
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to work on a computer for extended periods of time (up to 4 hours at a time)
• Must be able to travel in vehicles (automobiles, trains & planes) for up to 10 hours
• Must be able to communicate effectively in verbal and written English
• Regular and on-time attendance.
• This is a hybrid position unless otherwise specified requiring 3 days in the office.

Perks & Benefits 

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!

_{Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.}

_{If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.}

_{Notice to Staffing Agencies, Placement Services, and Professional Recruiters:}

_{Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Head of People & Organization or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.}