What are the responsibilities and job description for the Care Coordinator - Scheduling Operator position at DPT Management?
Doctors of Physical Therapy is seeking Full Time Care Coordinator - Operators. This important role involves scheduling and rescheduling patient appointments, maintaining patient records, and communicating with patients regarding their appointments. The ideal candidate will be well-organized, have excellent communication skills and the ability to multitask. We are looking for a candidate who is interested in making a career with our awesome growing Physical Therapy company!
Bilingual is a plus!
Schedule: Available until 6pm M-F
Duties Include:
- Schedule new patients per MD, clinic/therapist or payer requirements
- Proper new patient intake with all required info
- Document scheduling issues and get the appropriate team member involved with scheduling issues.
- Complete new patient communication and template.
- Cancel Reschedule or schedule existing patients when routed to Care Coordinators line or during times of call forwarding per MD, clinic/therapist or payer requirements.
- Document scheduling issues and get the appropriate team member involved with scheduling issues and/or patient concerns arise.
- Document cancellations in appointment notes
- Enter new referrals into system and document attempts to call into patients notes.
- Follow up on new patient referrals timely as outlined daily by Lead centralized scheduler.
- Respond to faxed referrals timely.
- Monitor emails and monitor emails from DPT website for appointment requests.
- Transfer calls to the appropriate staff/Dept.
- Take phone messages when needed (staff is not in the office)
- Deliver phone messages timely.
- Communicate with all necessary departments in relation to VIP referrals or scheduling trends per region.
- Run new patient reports or call metrics per management requests when Lead Centralized Scheduler is out of office.
- Back up front desk/scheduler for remote locations, new MD's or new acquisitions.
- Process payments for active patients over the phone.
- Connect with Lead Centralized scheduler on call volume, quality of calls, feedback from patients and general items that impact the day to day while on the call queue.
- Additional responsibilities/assignments as outlined by FDC Manager and/or Lead centralized scheduler.