Care Coordinator - Scheduling Operator

Full-Time Care Coordinator – Operator
Location: Goodyear, AZ (Local Candidates Preferred)

Doctors of Physical Therapy is looking for a full-time Care Coordinator – Operator/Scheduler to join our growing team! This is a key role within our organization, serving as the first point of contact for many of our patients and helping ensure they receive exceptional care from their very first interaction.

We're looking for someone who is local to the Goodyear, Arizona area, thrives in a fast-paced environment, can work independently with minimal supervision, has a flexible schedule with no scheduling restrictions, and is dependable. The ideal candidate is eager to learn, enjoys helping others, and is looking to build a long-term career with a company that values growth and development.

What You'll Do

• Schedule new patient appointments according to physician, clinic/therapist, and payer requirements.

• Complete accurate new patient intake and collect all required information.

• Communicate with new patients and complete all required onboarding communication.

• Schedule, reschedule, or cancel existing patient appointments while following all scheduling guidelines.

• Document scheduling challenges, patient concerns, and appointment changes accurately in the system.

• Record cancellations and updates in appointment notes.

• Enter new referrals into the system and document all patient outreach attempts.

• Follow up promptly on new referrals as directed by the management team.

• Process faxed referrals and online appointment requests in a timely manner.

• Monitor department email inboxes and website appointment requests throughout the day.

• Answer incoming calls professionally and transfer callers to the appropriate department.

• Take and deliver phone messages promptly when staff members are unavailable.

• Communicate effectively with clinics and departments regarding VIP referrals, scheduling concerns, and regional trends.

• Generate reports and call metrics as requested by management or when covering for the Lead Centralized Scheduler.

• Provide remote scheduling and front desk support for new clinics, providers, or acquired locations.

• Process patient payments securely over the phone.

• Collaborate with the management regarding call volume, patient feedback, quality assurance, and workflow improvements.

• Perform additional responsibilities as assigned by the Front Desk Coordinator Manager and/or Lead Centralized Scheduler.

What We're Looking For

• Local to the Goodyear, Arizona area.

• Reliable, punctual, and dependable with a strong work ethic.

• Able to work independently and manage priorities with minimal supervision.

• Flexible schedule with no scheduling restrictions.

• Outstanding customer service and communication skills.

• Strong attention to detail and organizational skills.

• Comfortable multitasking in a fast-paced environment.

• Positive attitude and willingness to learn new systems and processes.

• Ability to maintain professionalism and confidentiality while interacting with patients and healthcare providers.

• Previous experience in medical scheduling, healthcare, customer service, or a call center is preferred but not required.

• Monday through Friday availability 10:00 am to 6:30 pm
  • Overtime opportunity on the weekends.

Why Join Doctors of Physical Therapy?

At Doctors of Physical Therapy, we believe our people are our greatest asset. We are committed to developing our team members, promoting from within whenever possible, and providing opportunities for continued professional growth. If you're looking for more than just a job—and want a career with a company that's expanding and investing in its employees—we'd love to hear from you!