IT Infrastructure & Systems Specialist

Position Overview 

The   IT Infrastructure & Systems Specialist is responsible for the implementation, maintenance, and support of FACE’s technology ecosystem across all Myrtle Beach locations. This role bridges traditional IT, physical security systems, and facility technology, ensuring reliable operation of networks, computers, audio/visual systems, surveillance, access control, and end-user support. 

This position is highly hands-on and mission-critical, serving as the technical owner for infrastructure, security systems, and frontline IT support. 

Key Responsibilities  

Infrastructure & Network Systems 

• Manage and maintain network infrastructure including switches, firewalls, WiFi, and internet connectivity 

• Configure, monitor, and secure LAN/WAN environments 

• Maintain antivirus, patching, and system security standards 

• Support VoIP and IP-based communication systems 

Security & Building Systems 

• Install, configure, and maintain:  

  •  CCTV surveillance systems 

  •  Door access control systems 

  •  Alarm and monitoring systems 

  •  Ensure system reliability, uptime, and compliance with internal security standards 

• Support LED lighting systems (including DMX where applicable) 

• Maintain audio systems and integrated AV solutions 

• Install and support TVs, displays, and control equipment 

End-User & Helpdesk Support 

• Provide hands-on and remote support for:  

  •  Laptops, desktops, printers, scanners, and peripherals 

  •  Operating systems, drivers, and software issues 

  •  Hardware repair and replacement 

  •  Respond to service tickets in a timely manner 

  •  Troubleshoot and resolve issues efficiently to minimize downtime 

  •  Train staff on proper technology use and best practices 

• Manage user accounts and permissions across:  

  •  Microsoft 365 

  •  Azure / Active Directory 

  •  SharePoint and related platforms 

  •  Deploy and configure new hardware and software systems 

  •  Test, evaluate, and implement new technologies and solutions 

• Maintain accurate documentation of:  

  •  Network diagrams 

  •  System configurations 

  •  Support procedures 

  • Track recurring issues and recommend long-term improvements 

• Travel to company locations for installations, repairs, and system upgrades 

• Assist with physical installations including cabling, mounting equipment, and system commissioning 

Qualifications & Experience 

• Minimum 5 years' experience in IT support or infrastructure roles 

• Hands-on experience with:  

  •  Networking (firewalls, switching, WiFi) 

  •  CCTV and access control systems 

  •  Microsoft 365, Windows OS, Azure / AD, Entra, Intune 

  •  POS systems and peripheral devices 

  • Audio, video, and lighting systems 

• Strong troubleshooting skills across hardware, software, and network environments 

• Ability to work independently and manage multiple priorities 

• Excellent communication and customer service skills 

• Comfortable working at heights and climbing ladders 

• Valid driver’s license and willingness to travel 

Preferred Skills 

• Experience with POS platforms (Toast, Embed, Brunswick Sync) 

• Familiarity with Hyper-V, VoIP, and RMM tools 

• Knowledge of structured cabling and low-voltage systems 

We offer great benefits!

We are proud to be a Military Friendly Employer and strongly encourage applications from veterans, active-duty service members transitioning to civilian careers, and military spouses.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

FACE participates in E-Verify 

Background Screening Required