What are the responsibilities and job description for the Hotel Front Desk Agent position at DoubleTree by Hilton?
**Overview:** We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. If you have a passion for hospitality and enjoy interacting with guests, we would love to have you on board. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and ensure accurate guest information - Assist guests with any issues or complaints to ensure their satisfaction - Process payments and maintain guest accounts - Collaborate with other hotel staff to ensure seamless guest experiences **Skills:** - Experience in the hospitality industry preferred - Multilingual abilities are a plus - Knowledge of hospitality management practices - Excellent phone etiquette and communication skills - Familiarity with hotel operations, including night audit procedures - Proficiency in front desk operations, including check-ins, check-outs, and guest services - Strong guest relations skills to create a welcoming atmosphere Join our team as a Front Desk Agent and be part of creating memorable stays for our guests.
Job Type: Full-time
Pay: $17.00 - $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Hilton: 2 years (Required)
Ability to Commute:
- Buffalo, NY 14226 (Required)
Ability to Relocate:
- Buffalo, NY 14226: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19