What are the responsibilities and job description for the District Service Manager position at Domestic Uniform Rental?
Company Description Domestic Uniform Rental is an independent, family-owned company founded in 1926 and based in Michigan, specializing in commercial garment textiles and facility management procurement services. The organization operates facilities in 13 states across North America, serving a wide range of business customers. Domestic Uniform Rental is guided by the principle of treating customers the way team members would want to be treated, and this value shapes decisions at every level. From senior leadership to route sales teams, the company emphasizes long-term relationships, service quality, and operational reliability for its clients.
Role Description The District Service Manager is a full-time, hybrid role based in Columbus, OH, with a mix of on-site customer visits, facility presence, and some work-from-home flexibility. This role oversees a team of route service representatives, ensuring consistent, high-quality delivery of uniform and facility services to customers within the district. Day-to-day responsibilities include managing schedules and routes, monitoring service performance, coaching and developing team members, and addressing customer issues or escalations promptly. The District Service Manager collaborates with sales and operations to support customer retention, identify service improvements, and ensure compliance with company standards and safety practices. The person in this role is expected to analyze service metrics, implement process improvements, and maintain strong, professional relationships with both team members and customers.
Qualifications
- Experience in service or route management, leading frontline teams, and providing day-to-day coaching and performance feedback.
- Strong customer relationship skills, including resolving issues, managing expectations, and promoting customer satisfaction and retention.
- Operational and organizational skills, such as route planning, scheduling, resource allocation, and attention to detail in service execution.
- Analytical and problem-solving abilities, including use of reports, KPIs, and basic data analysis to improve efficiency and service quality.
- Clear written and verbal communication skills, with the ability to interact effectively with team members, customers, and internal stakeholders.
- Proficiency with basic office and route-management software, such as email, spreadsheets, and service tracking tools.
- Ability to work in a hybrid environment, manage time independently, and travel within the district as needed.
- Previous experience in uniform rental, logistics, distribution, or related service industries is preferred.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, operations, or a related field is beneficial.
- Valid driver’s license and a driving record that meets company requirements.