Claims Advocate

Job Summary: As a Claims Advocate, you'll serve as a trusted partner to clients, guiding them through the claims process and collaborating with sales teams and insurance carriers to ensure efficient, successful claim resolutions.

Full-time, on-site position, Monday through Friday | 8am - 4:30 CST

Why Dimond Bros.?

• Great Benefits Package
• Health, Dental, Vision, 401(k) matching, Paid time off, Life Insurance, Short-Term & Long-Term Insurance) & more!
• Seasonal Half-Day Fridays
• Growth Opportunities
• Mission-Driven Work
• People-First Culture
• Supportive team environment with growth potential

Key Responsibilities:

• Determine appropriate coverage and open claims accordingly.
• Monitor claim activity through resolution and advocate for fair, timely outcomes.
• Respond promptly to client and internal claims inquiries.
• Manage high-priority claims and provide regular updates to clients and account teams.
• Maintain loss runs, open claim reviews, and accurate claim documentation.
• Communicate with carriers to resolve service issues and strengthen partnerships.
• Support renewals by providing claims data and reporting.
• Attend safety and loss control meetings and collaborate on client presentations.

Position Requirements:

• Active Property & Casualty (P&C) License required.
• CIC, claims designation, or willingness to obtain preferred.
• 2 years of commercial insurance and/or commercial claims experience (agency or carrier side).
• 3 years of customer service experience.
• Knowledge of commercial insurance policies, coverage forms, and the claims process.
• Ability to analyze commercial claims, data, and reports to identify trends and issues.
• Maintain current knowledge of insurance products, regulations, and industry best practices.
• Build and maintain strong carrier relationships.
• Collaborative team player with the ability to work effectively across departments.
• Strong customer service, organization, and attention to detail.
• Excellent documentation, time management, and problem-solving skills.

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Application Question(s):

• Do you utilize Indeed messenger? If not, please list your email address.
• Please list 2-3 dates and time ranges that you could do an interview.
• Please explain your experience in commercial insurance or commercial claims.

Experience:

• Insurance : 2 years (Preferred)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: In person

Salary : $25 - $35