What are the responsibilities and job description for the Customer Service Representative I position at Digitive LLC?
Job Title: Customer Service Representative I
Location: Hilo, Hawaii (In-person interviews required)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Experience Level: 0–3 Years
Job Summary
We are seeking a motivated and customer-focused Customer Service Representative I to join our team. This role involves supporting sales operations by assisting Account Executives, Marketing Associates, and customers. The ideal candidate will ensure all customer needs are handled efficiently, accurately, and with a high level of professionalism.
Key Responsibilities
- Respond to incoming customer inquiries and resolve issues in a timely manner
- Support Account Executives and internal teams with daily operations
- Process will-call orders and manage same-day delivery requests
- Handle key pick-up requests and delivery/routing-related queries
- Provide customers with invoice copies and order updates
- Monitor and manage orders prior to cutoff times
- Maintain consistent communication with customers and internal stakeholders
- Ensure high levels of customer satisfaction through proactive support
Required Skills & QualificationsTop Skills
- Reliability & Timeliness: Consistent attendance with minimal call-outs
- Positive Attitude: Patient, responsible, and solution-oriented mindset
- Customer Focus: Strong interpersonal skills with a passion for helping customers
- Adaptability: Quick learner with the ability to handle changing priorities
- Communication: Clear and professional verbal and written communication skills
Basic Qualifications
- High School Diploma or equivalent
- 0–3 years of experience in customer service or sales support
- Strong telephone and interpersonal communication skills
- Ability to work in a fast-paced environment
- Proficiency in MS Office (Word, Excel, Outlook)
- Comfortable working on a computer for extended periods
- Basic computer knowledge (experience with AS400 is a plus)
Job Type: Contract
Pay: $20.00 - $21.00 per hour
Expected hours: 38 – 40 per week
Work Location: In person
Salary : $20 - $21