What are the responsibilities and job description for the Customer Service Representative position at Digital Monitoring Products?
Brief Description
Under general supervision, the Customer Service Representative serves DMP customers by providing accurate and enthusiastic assistance in equipment selection, order placement, and problem resolution.
Qualifications
Summary
Onsite medical clinic for employee, spouse and family members; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays.
Under general supervision, the Customer Service Representative serves DMP customers by providing accurate and enthusiastic assistance in equipment selection, order placement, and problem resolution.
Qualifications
- High school education or equivalent preferred.
- Minimum of 2 years previous experience in customer service or call center environment preferred.
- Previous experience using various office equipment including keyboarding and 10-key.
- Possesses ability to communicate effectively.
- Ability to keep information in confidence.
- Be punctual, have a good work attitude, and work cooperatively with others int he department and company.
- Accept and benefit from constructive criticism.
- Any other relevant, equivalent combination of training and experience.
- Provides excellent customer service to DMP's internal and external customers.
- Performs accurate data entry functions for customer orders received.
- Provides customers with same day backorder and shipment information, including COD totals, status of order, and when necessary, request and follow-up on shipment tracking and/or proof of delivery.
- Documents customer requests and problem resolution dates.
- Activates DMP software modules over the phone.
- Maintain and file customer records as needed.
- Serves as back-up to Receptionist when necessary.
- Supports Inside Sales and Securecom Customer Service as needed.
- Observes and adheres to DMP Data Classification Standard.
- Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time and eliminate waste.
- May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding own duties.
Summary
Onsite medical clinic for employee, spouse and family members; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays.