IT Technician

We are looking for a skilled IT professional with a passion for both technology and operations to support the day-to-day needs of our theme park. The IT Technician will be responsible for maintaining and troubleshooting hardware, software, and network systems, while also assisting with the setup and support of attractions, ticketing systems, POS terminals, and other operational technologies throughout the park.
In addition, this role will work closely with the Office Management and Operations teams to streamline processes, assist with automation, and support the transition to digital platforms that enhance efficiency across departments. Strong technical knowledge, adaptability, and a willingness to collaborate with both front-line staff and management are essential for success in this position.
If you thrive on solving technical challenges, enjoy supporting large-scale operations, and want to be part of the excitement behind Florida’s largest indoor amusement park, this role is for you!
Dezerland Park Orlando is more than Florida’s largest indoor attraction we’re a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world’s largest auto museums, there’s something here for everyone. 
But what really makes Dezerland special is our people. We’re fostering a culture that feels like family supportive, fun, and collaborative where every team member plays a part in bringing joy to our guests.

Essential Duties and Responsibilities:
•    Provide first-line support for hardware, software, and network issues, including troubleshooting and resolving technical problems. Provides 1st and 2nd level helpdesk diagnosis and resolution to a wide variety of network related problems, email problems, PC hardware issues, operating system problems and features, Microsoft Office applications and 3rd party software applications. 
•    Configures, delivers, upgrades, troubleshoots and maintains PCs, Laptops, and PC peripherals, such as scanners, fax machines, copiers, desktop and network printers, and mobile devices. 
•    Troubleshoots CAT5 cabling, fiber, and performs PBX move, add, and change tasks.
•    Capable of performing a comprehensive inventory of all IT assets and ensuring that it remains continuously updated in the database. Assists in inventory tracking of software and hardware systems.
•    Assist with the installation, configuration, and maintenance of computer systems, peripherals, and network devices.
•    Maintain accurate records of technical issues, resolutions, and inventory of IT assets.
•    In addition to core IT duties, this role will also support the Office Management and Park Operations team by:
•    Assisting with POS configuration, connectivity, and troubleshooting.
•    Assisting with the automation of internal processes to improve efficiency.
•    Helping transition company systems and workflows from manual to digital platforms.
•    Supporting the implementation and maintenance of new digital tools and products.
•    Collaborating with cross-functional teams to ensure smooth adoption of technology changes.
•    Performing routine maintenance and troubleshooting of camera and DVR equipment
•    Safely moving and setting up devices up to 40 lbs. 

Other Duties:
•    This job description is not designed to cover or contain a comprehensive list of all duties or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. 
 

Requirements/Qualifications:
•    2 years of college or technical education
•    2-4 years of IT job experience or similar
•    Experience with the Windows operating system and the Microsoft Office suite.
•    Knowledge of computer systems, networks, and troubleshooting techniques.
•    Cable Management and Rack Expertise: Proficient in organizing and managing cables at user stations.
•    Familiarity with operating systems (Windows, MacOS, Tablets, Point of Sale) and common software applications.
•    Strong communication skills and ability to provide clear instructions to team members.
•    Ability to work independently and as part of a team in a fast-paced environment.
•    Relevant certifications (e.g., CompTIA A )
•    Must be able to stand for long periods and lift/carry up to 40 pounds.
•    Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
•    Must read, write and speak the English language fluently

We pride ourselves on offering a comprehensive, value-driven benefits package that promotes health, enhances work/life balance, and provides stability for our employees and their family members, now and into the future.  

Benefits include:  
•    Competitive Salary  
•    Health, Dental, Vision, and Life Insurance  
•    Long and Short Term Disability  
•    Paid Time-Off and Holidays  
•    401(k) Retirement Plan
•    Yearly Performance Reviews

Location: Dezerland Park Orlando