Social Services Case Manager IV

The Social Services Case Manager IV (SSCMIV) is the fourth level position within the Social Services Case Manager positions and is a member of the interdisciplinary care team (IDCT). The SSCMIV will carry a designated caseload of moderate to high complexity and will case manage each member until the member’s social services/behavioral health needs have been met. Will escalate cases to higher level SSCM’s as deemed appropriate based on the case complexity level. Will collaborate with other staff, the patient, and the patient’s family members to facilitate continuity of care, participation in company programs and proper utilization of community resources. This role will conduct visits across home, clinic, and community settings.

Professional Duties

• Assist with scheduling appointments, obtaining referrals, and filling out forms.
• Assist with end of life care conversation and Durable Power of Attorney (DPOA)/Physician Orders for Life-Sustaining Treatment (POLST), VA benefits coordination, and hospice and palliative care referrals as deemed necessary.
• Assist with various financial, community, and government applications and forms.
• Determine when to involve community protective services agencies and mandated reporting.
• Interview patients to ascertain the nature of their problems and develop care plans with the patient and family, following up as needed.
• Participates in the preparation, evaluation, and implementation of the plan of care to assure that the highest quality of social services is being offered to patients/families and that the goals of continuity and comprehensiveness of care are achieved.
• Act as liaison between the member, their family, the IDCT, and any other appropriate parties in the DOHC system or community to assure that the necessary information is shared to facilitate well informed healthcare decisions and plan of care goal attainability, while protecting the member’s healthcare information.
• Connect patients with resources that may include outpatient or inpatient behavioral health, substance use for detox/rehab, or other resources because of inadequate support system, lack of appropriate resources or understanding of their medical benefits.
• Carry a caseload of moderate to high complexity and determine the needs of clients, develop and carry out care plan for assigned case load, prepare and maintain case records.
• Perform treatment plan casework with a high degree of independence.
• Serve as a Social Services resource to other members of the IDC Team, as needed.
• Assist in developing and maintaining collaborative relationships with community medical/healthcare services and social services agencies.
• During engagement with members, address those criteria that ensure quality outcomes and completion of DPOA/POLST. These may include (but are not limited to): quality measures, preventative care, routine follow-up, and immunizations. These criteria may be met during PCP visits, annual wellness visits, optometry visits, and/or wellness fairs.
• Inform social services manager of any issues that are outside scope of practice or any issues arise.
• Identify and address the psychosocial needs of the member and/or family.
• Develop a biopsychosocial work assessment based on member’s specific medical, psychological, financial, and other assessed needs.
• Perform other duties assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Help others, offering to assist (Ask, how may I help you?)
• Be an active listener (make eye contact, validate)
• Be sensitive to factors that influence customers and co-worker’s situation including age, gender, culture, race and socioeconomic status. Be observant of others’ social cues (emotions) and respond appropriately
• Validate to ensure understanding
• Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care

Qualifications

• Master’s degree in a behavioral health, counseling, or human services discipline, including Social Work and related fields required.
• 3 years of experience in social services and/or case management required. Field experience, preferred.
• Intermediate knowledge of medical terminology.
• Ability to utilize computers and other electronic office equipment with intermediate – proficient level of expertise.
• Current California driver's license and proof of automobile insurance required,
• At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

Physical Demands

• Sitting: Approximately 70% of day.
• Standing: Approximately > 15% of day.
• Walking: Approximately > 15% of day.
• Lifting: 0 - 20 lbs. (equipment, supplies) approximately >10% of day.
• Bending: Approximately >10% of day. Kneeling < 20%.
• Hearing/Visual Acuity: Adequate for use with computers, telephone and/or Blackberry. Approximately 50% of day.
• Computer: Highly technical work environment. Must be able to work minimum of 6 hours a day using keyboard, mouse and monitor.
• Reaching: Above head 75 degrees approximately 25% of day.
• Hand grip dexterity: Approximately 40% of day.

Salary : $33 - $41