What are the responsibilities and job description for the Member Service Advisor position at Delta Community Credit Union?
Position Member Service Advisor
Job Code-2159
req5763
Peachtree City (Wisdom Rd.)
Full Time
Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Member Service Advisor (MSA) will provide the highest level of service to our members, as demonstrated through high quality sales performance balanced with high member satisfaction ratings. The MSA specializes in the following: account opening, maintenance and loan processing. They will possess strong product knowledge, credit report knowledge and general IRA and HSA duties. The MSA will provide useful counseling to members whose loans have been denied. The MSA will take advantage of cross-sale opportunities by possessing an in-depth product knowledge, the ability to identify member needs and make appropriate recommendations. In addition to attaining expertise in the above areas, the MSA must demonstrate proficiency and sound understanding of lending and deposit products. The MSA may process deposits, withdrawals, cash advances, loan payments and check cashing, as required. The MSA will develop and maintain credit union relationships.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions
Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications
Job Code-2159
req5763
Peachtree City (Wisdom Rd.)
Full Time
Job Description
Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.
The Member Service Advisor (MSA) will provide the highest level of service to our members, as demonstrated through high quality sales performance balanced with high member satisfaction ratings. The MSA specializes in the following: account opening, maintenance and loan processing. They will possess strong product knowledge, credit report knowledge and general IRA and HSA duties. The MSA will provide useful counseling to members whose loans have been denied. The MSA will take advantage of cross-sale opportunities by possessing an in-depth product knowledge, the ability to identify member needs and make appropriate recommendations. In addition to attaining expertise in the above areas, the MSA must demonstrate proficiency and sound understanding of lending and deposit products. The MSA may process deposits, withdrawals, cash advances, loan payments and check cashing, as required. The MSA will develop and maintain credit union relationships.
Practices safety conscious behaviors in all operational processes and procedures.
Essential Functions
- Consultative selling skills
- Account Opening, Maintenance and Loan Processing
- Deposits
- Wire Transfers
- Fraud Affidavids
- Consumer, real estate, and other loan
- Process deposits, withdrawals, cash advances, loan payments and check cashing, as required
- This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
- This job description is subject to change at any time.
Job Qualifications
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Required Minimum Qualifications
- High School diploma or equivalent.
- 2 years’ experience in credit union or financial services industry.
- 2 years’ teller and/or cash handling experience.
- 2 years’ sales and service experience.
- Possess high numerical aptitude.
- Be capable of handling multiple tasks simultaneously.
- Possess good written and oral communication skills.
- Proficiency in Microsoft Word, Excel and MS Outlook.
- Must be able to lift/carry/push up to 50 pounds; Sit/stand approximately 8 hours a day.
- Must be willing to work on weekends, extended hours during the week, attend meetings and training after normal hours of branch operations.
- Must be flexible in relieving multiple branch offices in the Atlanta area.
- Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
- Associate’s Degree in Business or related field.
- 5 year’s sales and service experience in credit union or financial services industry.
- Bilingual.
- Intermediate Level of Proficiency in Microsoft Word, Excel and MS Outlook
- Medical, Dental and Vision Coverage
- Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
- Supplemental Insurance or Voluntary Insurance
- 401(k) Plan with Company Match
- Vacation, Holidays and Personal Time Off
- Paid Maternity and Paternity Leave
- Pre-tax Health and Dependent Care Spending Accounts
- Benefit Choice Program
- Health Reward Dollars
- Discount on Gym Reimbursement and Identity Theft Programs
- Legal Services