Manager Digital Banking Support

Position Manager Digital Banking Support

Job Code-8496

req5766

Delta Community Credit Union Administrative Office - Riverwood 200

Full Time

Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community Credit Union team.

The Manager Digital Banking Support leads a team responsible for the support and administration of digital banking services. Areas of responsibility include, but are not limited to, user right reviews, member and employee support and contact for issue resolution, ticket tracking and related communications, interfacing with internal business partners and third-parties regularly, and testing functionality in support of releases and changes to environments.

Essential Functions

• Administration of platforms for digital banking services
• Regularly interface with vendor partners to manage ongoing operational items and service levels
• Provide second and third-level support for digital banking services
• Actively monitor and manage operational activity across channels for anomalies and manage/escalate accordingly
• Support user acceptance testing for releases and other changes to the digital banking environment
• Foster and grow good working relationships across the organization
• Effectively communicate priorities and manage workloads across a team of digital support specialists and business analysts to support operational stability
• Must remain current with the financial services technology landscape to ensure support solutions are sufficient to deliver on organizational needs
  
  

Other

• This description reflects management’s assignment of essential functions, it does not prescribe
  
  

or restrict the tasks that may be assigned.

• This job description is subject to change at any time.
  
  

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications

• Bachelor’s degree in business, technology or a related field or will exhibit a comparable level of training and relevant practical experience
• 3 years of related experience with the essential functions
• 1 years of hands-on experience in a role that supports members through the use of core banking and related software applications
• Experience in product and vendor management
• Self-managed self-starter capable of balancing multiple tasks and proactively prioritizing work under changing conditions
• Ability to influence cross-functional teams without formal authority
• Political savvy and skills needed to navigate complex organizations, including communication, interpersonal relations, and project leadership
• Relevant experience within areas of the defined job responsibilities
  
  

Critical thinking, planning and problem-solving skills

• Successful candidate should possess the following competencies: Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management.
• Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations. Must be performing satisfactorily in current position.
  
  

Preferred Qualifications

• MBA, MS or similar graduate degree or credentials
• Familiarity with current and emerging trends in the consumer retail banking industry
  
  

Employee Benefits Include

• Medical, Dental and Vision Coverage
• Basic Life and Accidental Death & Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
• Supplemental Insurance or Voluntary Insurance
• 401(k) Plan with Company Match
• Vacation, Holidays and Personal Time Off
• Paid Maternity and Paternity Leave
• Pre-tax Health and Dependent Care Spending Accounts
• Benefit Choice Program
• Health Reward Dollars
• Discount on Gym Reimbursement and Identity Theft Programs
• Legal Services