Desktop Support Technician

Desktop Support Technician | Location: Remote/Augusta, ME | Contract

Our client in Augusta, ME is seeking a Desktop Support Technician to provide hands-on support for end-user computers in a remote environment. In this role, you’ll troubleshoot and remediate operating system update failures, manage software updates and removals, and support patching and upgrades while keeping work documented.

Key Responsibilities

• Provide desktop computer support for end users.
• Install application updates on end users’ computers.
• Troubleshoot and remediate operating system update failures.
• Remove unsupported or vulnerable software from end users’ computers.
• Document all work for future reference.
• Follow quality standards during desktop support activities.
• Install and support software patches and upgrades.
• Use remote technology and commands to perform desktop support tasks.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Work effectively in a team environment.
• Perform computer administration functions with minimal direction and/or technical support.
• Uninstall, repair, or update software and operating systems.
• Perform advanced troubleshooting and remediation via remote support.
• Serve as a vendor technical liaison when required.
  
  

Required Qualifications

• Bachelor’s degree (preferred).
• Strong hardware/software troubleshooting skills.
• Strong customer service experience.
• Windows operating systems and products knowledge.
• Previous State of Maine experience required.
  
  

About Delphi-US - Peacemakers in the Talent War Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.

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