Systems Administrator CAI/IPT Proctor

The computer-Aided Instruction (CAI) and Instrument Procedure Trainer (IPT) Lab Proctor will support the training of USAF student pilots and USN Aviators by ensuring the efficient operation and administration of both CAI and IPT systems and supporting the computer systems within the lab. The proctor will manage the IT infrastructure, including servers, networks, and software tools, ensuring that all training systems, both CAI and IPT, are fully operational and effective for student learning.

Essential Duties and Responsibilities:

Systems Management & Administration:

• Manage and maintain both CAI and IPT systems, web-based training tools (GTIMS Admin, Learning Management Systems), and other software platforms necessary for student pilot training.
• Troubleshoot, administer, and provide ongoing support for operating systems, servers, and applications across both CAI and IPT labs.
• Perform routine system maintenance, including backups, data archiving, and software patching for CAI and IPT systems.
• Oversee and maintain network peripherals, workstations, servers, and operating system/application software for both CAI and IPT systems, ensuring high availability and functionality.
• Routinely Inventory and control all USG IT assists in accordance with Department of the Air Force Manual 17-1203, demonstrating attention to detail, integrity and compliance with Air force and hosts base directives.

Cybersecurity & Compliance:

• Work with the host base Cybersecurity/Information Assurance Manager to obtain the required certifications and training for duties.
• Ensure compliance with DoD, AFI, and IT security protocols for both CAI and IPT systems.
• Conduct regular system security monitoring and report breaches as required by AFI 33-138 and local policies.
• User Support & Training:
• Ensure that all users (students and staff) receive proper system training for both CAI and IPT systems and have access to the necessary IT resources for their training.
• Manage user permissions, assign user IDs, and maintain security protocols in accordance with AFI 33-200 and AFMAN 33-223 for both CAI and IPT systems.
• Provide troubleshooting support for student workstations and common office automation software used in the CAI and IPT training environments.

System & Equipment Configuration:

• Install and configure all program equipment, peripherals, and client-level software for both CAI and IPT labs, ensuring proper integration into the training network.
• Maintain operational manuals and ensure all software configurations are current and fully operational.
• Provide application assistance for office automation tools and wireless devices used within both the CAI and IPT environments·

Performance Monitoring & Troubleshooting:

• Continuously monitor the efficiency of both CAI and IPT systems to ensure minimal downtime and optimal performance.
• Serve as the primary system troubleshooter for any issues related to CAI and IPT systems, including hardware and software malfunctions.

Reporting & Coordination:

• Provide regular status reports regarding system performance, troubleshooting efforts, and any issues affecting CAI and IPT systems to the IT management team.
• Coordinate with other agencies and stakeholders to resolve support issues and ensure system requirements are met for both CAI and IPT systems.

Qualifications

• Strong customer service skills to respond to and address student pilot issues in the lab
• Bachelor’s degree or relative experience in Management Information Systems, Computer Science, Software Engineering, or a related technical field, or a combination of education and experience.
• Minimum of 3 years of experience in IT system administration, preferably within a DoD environment.
• DoD Directive 8570 Information Assurance Technical Level-II certification (required).
• Experience with Windows servers (Active Directory, NTFS, GPO, Exchange, SQL), Ethernet protocols, VLANs, and network troubleshooting.
• Proficiency in managing enterprise-level storage technologies (SAN, NAS, etc.).
• Familiarity with military protocols and customs.

Certifications:

• Security certification required.
• Additional certifications such as MSCE, MCP, CCNA, CISSP are beneficial.

Physical Demands:

• Ability to detect and respond to issues within the training environment, including sound detection (e.g., simulator and system errors).
• Occasional domestic travel as required.

Work Environment:

• Primarily office-based with occasional exposure to technical labs and simulation systems in both CAI and IPT environments.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability.