What are the responsibilities and job description for the Pathways to Public Service Program - Program Support Specialist - Department of Employment Services position at DC Department of Human Resources?
Introduction
The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment. Participants gain practical skills and mentorship, while employers benefit from a pipeline of early-career talent, fresh ideas, and coordinated support from DOES and DCHR.
This position is located in the Department of Employment Services, Labor Standards, Office of Workers' Compensation. The incumbent will apply broad and extensive clerical and technical administrative procedures, methods, and techniques to support managers, supervisors, and higher-graded specialists; and uses considerable discretion and independent judgment in the performance of duties.
Application Criteria
To complete your application for this role, please submit the following:
Responds to a variety of inquiries requiring technical knowledge and refers other inquiries to appropriate office staff or to other organizations, as required. Handles various requests for information and resolves or assists in resolving a variety of conflicts that may arise. Receives and screens incoming correspondence and determines appropriate action. Determines those that can be acted upon personally and takes necessary action. Refers correspondence requiring supervisor's attention to supervisor or other appropriate staff person. Maintains control records on incoming correspondence and action documents and follows up on work in process to ensure timely reply or action.
Performs administrative and technical work to support the Office of Workers’ Compensation and its operations. Apply broad and extensive technical and administrative procedures, methods, and techniques to support managers, supervisors, and high-level specialists. Prepares, receives, reviews, and verifies office documents. Maintains Office of Workers’ Compensation records, locates and compiles data/information from files for the development of reports. Keeps a project calendar and informs staff of deadlines, other important dates, and similar administrative support work. Receives requests for information from other offices within the agency concerning programs under the supervisor's control.
Qualifications
To participate in the Pathways to Public Service, you must have the following eligibility requirements:
Licensures & Certifications
None
Work Conditions/Environment
Work is typically performed in an office setting (or cubicle), and the work area is
adequately lit, heated and ventilated.
Other Significant Facts
Tour of Duty: Monday - Friday 8:30 am - 5:00 pm
Operating Status: In-person reporting, flexible and limited telework options available upon position eligibility and operational needs.
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service - Term (13 month appointment)
Pay Plan, Series, Grade:CS-0301-09
Collective Bargaining Unit: This position is covered under collective bargaining AFGE 1000.
Position Designation: This position has been designated as Security Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
DC Government Benefits
District Government Provides a Full Benefits Package Including
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.
If you have any questions, or need support with your application, please contact careerpathways@dc.gov for assistance.
The Pathways to Public Service Program is an initiative that strengthens the pipeline of diverse talent from local colleges and universities into District government roles. The program is designed to provide 12-month public service apprenticeships, professional mentorship, and direct hiring pathways for participants into full-time government employment. Participants gain practical skills and mentorship, while employers benefit from a pipeline of early-career talent, fresh ideas, and coordinated support from DOES and DCHR.
This position is located in the Department of Employment Services, Labor Standards, Office of Workers' Compensation. The incumbent will apply broad and extensive clerical and technical administrative procedures, methods, and techniques to support managers, supervisors, and higher-graded specialists; and uses considerable discretion and independent judgment in the performance of duties.
Application Criteria
To complete your application for this role, please submit the following:
- Résumé
- Cover letter detailing relevant experiences
- Unofficial transcript. Must be uploaded with Resume'.
Responds to a variety of inquiries requiring technical knowledge and refers other inquiries to appropriate office staff or to other organizations, as required. Handles various requests for information and resolves or assists in resolving a variety of conflicts that may arise. Receives and screens incoming correspondence and determines appropriate action. Determines those that can be acted upon personally and takes necessary action. Refers correspondence requiring supervisor's attention to supervisor or other appropriate staff person. Maintains control records on incoming correspondence and action documents and follows up on work in process to ensure timely reply or action.
Performs administrative and technical work to support the Office of Workers’ Compensation and its operations. Apply broad and extensive technical and administrative procedures, methods, and techniques to support managers, supervisors, and high-level specialists. Prepares, receives, reviews, and verifies office documents. Maintains Office of Workers’ Compensation records, locates and compiles data/information from files for the development of reports. Keeps a project calendar and informs staff of deadlines, other important dates, and similar administrative support work. Receives requests for information from other offices within the agency concerning programs under the supervisor's control.
Qualifications
To participate in the Pathways to Public Service, you must have the following eligibility requirements:
- College graduate with a bachelor’s degree in either December 2025 or May 2026.
- Commit to being a resident of the District of Columbia within 180 days.
Licensures & Certifications
None
Work Conditions/Environment
Work is typically performed in an office setting (or cubicle), and the work area is
adequately lit, heated and ventilated.
Other Significant Facts
Tour of Duty: Monday - Friday 8:30 am - 5:00 pm
Operating Status: In-person reporting, flexible and limited telework options available upon position eligibility and operational needs.
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service - Term (13 month appointment)
Pay Plan, Series, Grade:CS-0301-09
Collective Bargaining Unit: This position is covered under collective bargaining AFGE 1000.
Position Designation: This position has been designated as Security Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
DC Government Benefits
District Government Provides a Full Benefits Package Including
- Health insurance
- Dental insurance
- Vision Insurance
- Group Life Insurance
- Short-term Disability
- Long-term Disability
- Commuter Benefits
- Flexible Spending Accounts
- Healthcare Flexible Spending Accounts
- Dependent Care Flexible Spending Accounts
- Indemnity Coverage provided through Aflac
- Employee Assistance Program: Counseling; legal and financial services; identity theft services; work-life referral services for child and elder care, lactation support, home repairs, pet care, etc.; wellness coaching; and more.
Submission of a resume alone is NOT a complete application. This position may require the completion of additional form/s and/or supplemental materials. Failure to provide the required information and/or materials will result in your application not being considered for employment.
If you have any questions, or need support with your application, please contact careerpathways@dc.gov for assistance.