Hotel Night Auditor

Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your proactive approach and hospitality expertise will contribute to maintaining a welcoming atmosphere for all guests staying at our resort or hotel. This position offers an exciting opportunity to be the backbone of our nightly operations, ensuring everything runs smoothly while providing a warm, friendly environment for our guests.

Duties

• Greet guests upon arrival and departure with professionalism and warmth, ensuring a positive first impression.
• Check-in and check-out guests efficiently using hotel management software, verifying reservations and billing details.
• Monitor multi-line phone systems to handle guest inquiries, reservations, and service requests with courteous phone etiquette.
• Conduct nightly audits of guest accounts, ensuring accuracy in billing, payments, and account adjustments.
• Prepare detailed shift reports, incident logs, and financial summaries to maintain accurate records of overnight activities.
• Respond promptly to guest concerns or emergencies, providing solutions that enhance guest satisfaction and safety.
• Collaborate with housekeeping and maintenance teams to address any room or facility issues identified during the shift.

Qualifications

• Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities.
• Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual environment.
• Excellent communication skills, including phone etiquette and proficiency in multi-line phone systems.
• Knowledge of hotel management software and basic accounting principles related to night audits.
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.
• Previous experience working in resort or hotel environments is highly desirable.
• Bilingual abilities are a plus, enhancing guest relations across diverse clientele. Embark on a rewarding career where your hospitality talents shine brightest during the quiet hours of the night! We’re dedicated to supporting your growth in a vibrant environment that values your dedication to guest services and operational excellence.

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Benefits:

Salary : $14 - $16