What are the responsibilities and job description for the Front Desk Staff position at Days Inn & Suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The Front Desk Agent will handle various responsibilities, including check-ins and check-outs, managing reservations, and assisting with guest inquiries and other things along those lines.
Responsibilities
- Greet guests warmly and provide a friendly welcome upon arrival.
- Manage the check-in and check-out process efficiently, ensuring accuracy in reservations.
- Handle guest inquiries and resolve any issues promptly to ensure customer satisfaction.
- Process payments accurately using POS systems, including cash handling and basic math skills.
- Upsell additional services and products to enhance the guest experience.
- Maintain a clean and organized front desk area while merchandising promotional materials effectively.
- Assist in stocking supplies as needed to ensure smooth operations at the front desk.
- Provide product demos when necessary to inform guests about available services or promotions.
- Collaborate with team members to ensure a cohesive work environment and assist in supervising junior staff when required.
Requirements
- Previous experience in customer service or retail sales is preferred, particularly in a grocery store or hospitality setting.
- Strong communication skills with an emphasis on phone etiquette and interpersonal interactions.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Experience with cash handling and cashiering duties is essential.
- Basic math skills are required for processing transactions accurately.
- Ability to upsell services effectively while maintaining a positive guest experience.
- Supervising experience is a plus for those interested in leadership opportunities within the role. Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.50 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $13 - $13
